Jesse Fernandez
Bilingual Customer Support & Sales Professional
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About
Native Spanish/English speaker with 6+ years of direct customer-facing experience in high-volume, fast-paced settings. Welcomed 50,000+ visitors a year, managed bookings across phone and email, and consistently upsold tours and products. Tech-fluent, self-directed, and competitive.
Experience
Outreach, Tourism Mgmt. & Specialized Tours at The Cosanti Foundation (2018-08 – 2020-08)
- Served 50,000+ visitors a year; led custom tours for 100+ groups — schools, special education, corporate, nonprofit, senior living, retreat, and international visitors.
- Handled reservations by phone, email, and walk-in; spearheaded rollout of tour management software.
- Sold tours and products in the shop; consistently upsold tours in the field.
- Adapted tone and pace on the spot for each audience.
Shift Lead (AGM-trained) at Taco Bell (Desert De Oro) (2014-08 – 2017-06)
- Kept a high-volume location moving: $5,000 average daily sales at a 2:30 average speed of service.
- Supervised and trained teams of 8; handled cash deposits and inventory.
- Cut food waste from 17% to 5%.
Bronze Foundry Artisan at Cosanti Originals (2020-01 – Present)
- Met daily production targets of 3 to 60 large bronze bell shells, working independently and in a team.
Sustainability & Field Crew (Seasonal) at Burning Man Project · Sierra Nevada Range · Waste Mgmt. · La Ponderosa (2024-04 – Present)
- Self-directed crew roles in demanding conditions — reliability, adaptability, and follow-through.
Education
Business & Communications – Yavapai College (2016-01 – 2020-12)
High School Diploma – Orme School of Arizona (2014-01)
