Jesse Fernandez

Native Spanish/English speaker with 6+ years of direct customer-facing experience in high-volume, fast-paced settings. Welcomed 50,000+ visitors a year, managed bookings by phone and email, and consistently upsold tours and products. Tech-fluent, self-directed, and competitive. Available evenings and overnight (ET); dedicated laptop and high-speed internet.

Outreach, Tourism Management & Specialized Tours - The Cosanti Foundation

(2018-08 - 2020-08)

Public Relations Volunteer 2018; Construction Volunteer 2017

• Served 50,000+ visitors a year and led custom experiences for 100+ groups, from school and special education groups to corporate, nonprofit, senior living, retreat, and international groups.
• Handled reservations by phone, email, and walk-in; spearheaded the rollout of tour management software, improving booking workflow.
• Sold tours and products in the shop and consistently upsold tours in the field.
• Tailored communication to each audience, adapting tone, pace, and content on the spot.

Shift Lead (AGM-trained) - Taco Bell (Desert De Oro)

(2014-08 - 2017-06)

• Kept a high-volume location moving: $5,000 average daily sales at a 2:30 average speed of service.
• Supervised and trained teams of 8; handled cash deposits and inventory.
• Cut food waste from 17% to 5%.

Bronze Foundry Artisan - Cosanti Originals

(2020-08 - 2025-01)

• Met daily production targets of 3 to 60 large bronze bell shells, working independently and with a team.

Sustainability & Field Crew (Seasonal / Volunteer) - Burning Man Project • Sierra Nevada Range • Waste Management • La Ponderosa Reserve

(2024-04 - 2025-10)

• Self-directed crew roles in demanding conditions, showing reliability, adaptability, and follow-through.

Business and Communications - Yavapai College (2016 - 2020)

Diverse Force Gamechangers Accelerator (2023 - 2024)

Seed Spot Social Impact Accelerator (2019 - 2019)

High School Diploma - Orme School of Arizona (2014 - 2014)