Melanie Bermeo

Bilingual Spanish-English customer service and sales professional with several years of experience across high-volume cafes and bakery operations in Fairfield County. Strong background in customer relationship building, sales, cash handling, transaction accuracy, employee training, and problem resolution, with hands-on experience in specialty coffee and baking. Known for personalized service, strong communication, and building loyalty with repeat customers.

Bakery Production & Order Fulfillment at IZZI B'S ALLERGEN-FREE BAKERY (2026-01 – Present)

Prepare and bake products while managing customer orders through packaging and shipment, maintaining accuracy, quality, presentation, and organization under production deadlines.

Barista / Customer Service & Trainer at MAMAN (2025-01 – 2026-01)

Trained new employees while delivering high-volume customer service and specialty coffee preparation, including milk steaming and latte art. Managed payments, refunds, catering, large orders, and customer requests with accuracy and professionalism.

Barista / Customer Service & Sales at WINFIELD STREET COFFEE (2024-01 – 2025-01)

Built a loyal base of repeat customers through personalized service and strong communication. Identified customer preferences, recommended appropriate products, supported additional sales, and managed transactions and customer concerns.

Barista / Customer Service & Trainer at GREENOLOGY (2023-01 – 2024-01)

Trusted with opening and closing responsibilities and employee training. Managed cash drawers, payments, transactions, and refunds while preparing specialty espresso beverages, including milk steaming and latte art.

High School Diploma / Equivalent – Westhill High School