Jesse Moore

Give a brief overview of your past experience, focusing on top skills and achievements.

Mobile Tech Support at Comcast (2018-11 – Present)

Assisting mobile customers with billing and technical related inquiries.

UPS PCA Agent at Alorica (2017-04 – Present)

Assisting shipper with UPS shipping concerns.

Costco collections at Citi (2016-11 – 2017-02)

Collections on credit cards for Costco

Consumer Service Representative at LivingSocial (2015-06 – 2016-10)

• Assisting with purchasing and refunds on deals.
• Provided accurate and appropriate information in response to customer inquiries.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication.

Tech. Specialist at Sears Call Center (2013-04 – 2013-07)

• Handle troubleshooting for Sears appliances Set appointments for service Sales Ordering parts
• Working with technicians. Made reasonable procedure exceptions to accommodate unusual customer requests.

Customer Service/Warehouse Manager at Intelliquick Delivery (2009-07 – 2013-01)

Customer Service Pharmaceutical Customer Service Prepared orders for deliveries of Pharmaceuticals Filed Bill of lading's and OS&D's

Collections Specialist at Citi Mortgage

• Homeowners Assistance Team (HAT). Assisting customers with programs to help keep there homes, or finding the best alternative to leave the homes. gracefully. Collections on Mortgage payments. Formulated and enforced Service Center policies, procedures and quality assurance measures.

GED – Pima Community College