Jessica Doszak

The most rewarding parts of my career have always been the opportunities to serve others and make a meaningful difference in their lives. Whether supporting patients in medical offices, coordinating executive operations, managing client relationships, or solving problems behind the scenes, I've built a reputation for bringing calm to busy environments, anticipating needs, and creating systems that help others feel supported. My experience spans healthcare, administration, operations, and customer service, but the common thread has always been serving others with professionalism, compassion, and empathy.

I am committed to continuous learning and long-term growth in healthcare, bringing that same compassion and dependability to a collaborative, multidisciplinary team that values patient experience as much as efficiency. I understand that every interaction — whether answering a phone call, welcoming a patient, or simply taking the time to listen — is an opportunity to help someone feel seen, respected, and genuinely cared for.

Contract Medical Receptionist (In-Office/Remote) at Dermatology & Skin Surgery Associates (2023-04 – 2023-08)

Managed the full scope of front office operations for a dermatology and cosmetic surgery practice, overseeing patient scheduling, insurance processes, medical records, and daily clinic workflow across both in-office and remote settings

• Coordinated patient scheduling, outpatient surgical procedures, follow-up appointments, and provider calendars to support efficient clinic operations
• Verified insurance eligibility and benefits, explained patient financial responsibility, collected copayments, and assisted with billing inquiries
• Maintained accurate electronic medical records using AthenaHealth while ensuring HIPAA compliance and patient confidentiality
• Coordinated referrals and communicated with pharmacies, insurance companies, and referring providers to facilitate continuity of care
• Educated patients on cosmetic procedures, treatment options, and post-procedure care, providing compassionate communication throughout their visit

Receptionist at Tinley Park Family Dental (2016-03 – 2017-03)

• Scheduled appointments, coordinated treatment plans, managed provider calendars, and maintained patient recall systems
• Greeted and checked patients in and out while creating a welcoming, organized, and efficient front-office experience
• Verified dental insurance eligibility and benefits while accurately processing patient information and maintaining electronic records using Dentrix
• Explained treatment estimates and patient financial responsibility, and answered billing and insurance questions with professionalism and empathy
• Coordinated communication between patients, providers, specialists, and insurance companies to support continuity of care
• Maintained HIPAA compliance while ensuring confidential patient information was handled accurately and securely

Receptionist / Medical Assistant at DM Foot & Ankle Associates (2010-02 – 2011-11)

• Registered patients, scheduled appointments, coordinated referrals, and managed front-office operations within a busy specialty practice
• Recorded vital signs including height, weight, temperature, pulse, pulse oximetry, and automated blood pressure
• Assisted physicians with exam room preparation, patient flow, basic wound care, and clinical support during patient visits
• Performed fittings for custom orthotics and assisted patients with specialized orthopedic footwear selection and ordering
• Verified insurance benefits, processed referrals, and maintained electronic medical records using Kareo
• Educated patients on treatment plans, reinforced discharge instructions, and provided compassionate communication throughout the patient experience
• Cleaned, sanitized, and restocked exam rooms while maintaining OSHA and infection-control standards

Owner at Clean Era Co. (2026-01 – Present)

Manage a small, part-time residential and commercial cleaning business while pursuing a long-term career in healthcare

• Oversee scheduling, estimates, invoicing, customer communication, and day-to-day business operations
• Build lasting client relationships through professionalism, reliability, and exceptional customer service

Service Sales Representative at Cintas First Aid & Safety (2025-07 – 2026-04)

• Managed an established portfolio of commercial accounts, providing first aid and safety products and services
• Built trusted relationships with business owners, office managers, and safety coordinators through exceptional customer service
• Conducted inventory management, product replenishment, compliance support, and workplace safety consultations
• Resolved customer concerns while maintaining strong client satisfaction, retention, and account growth

Customer Account Specialist at C.H. Robinson (2022-02 – 2023-03)

• Coordinated transportation logistics while serving as the primary point of contact for customer accounts
• Managed shipment documentation, customer communication, and carrier coordination within a fast-paced environment
• Resolved service issues proactively while maintaining strong customer relationships and ensuring timely shipment execution

Executive Assistant at Executive Assistant (Freelance, Part-Time) (2020-03 – Present)

Provide ongoing part-time, freelance executive support services while pursuing a long-term career in healthcare

• Manage complex calendars, scheduling, travel coordination, confidential correspondence, and business documentation
• Prepare reports, presentations, contracts, and client communications while maintaining exceptional attention to detail

Inbound Office Lead at RJW Logistics (2018-03 – 2022-02)

• Coordinated inbound scheduling and warehouse office operations for a high-volume distribution center
• Maintained shipping documentation and operational records while communicating between customers and internal departments
• Trained and mentored new employees on company procedures, systems, and customer service expectations

Adult/Ped First Aid/CPR/AED - AHA