Jessica Massoth

Administrative professional with experience supporting executive leadership, clinical operations, and customer-facing environments. Proven ability to manage complex scheduling, patient intake, professional correspondence, records management, and day-to-day operational support. Recognized for strong organizational skills, clear communication, and the ability to coordinate across teams, vendors, and clients to keep operations running smoothly and efficiently.

Executive Assistant / Wellness Coordinator - New Hope Health - Michigan

(2024-12 - 2025-12)

• Managed complex calendars, scheduling patient visits, and served as first point of contact for practice owners needs while managing internal priorities, and meeting operational deadlines.
• Acted as the primary liaison between practitioners, clients, and external partners to ensure efficient workflows; Responded to professional correspondence and fostered meaningful consistent connections amongst staff, on behalf of leadership.
• Served as leaderships' primary point of contact for external client communications, including screening calls, emails, and messages.
• Handled sensitive client, financial, and medical information with discretion and confidentiality.
• Assisted in coordinating daily clinic operations, including bookkeeping, vendor communication, maintenance scheduling, and occasional customer service.
• Developed and maintained administrative systems to improve productivity and efficiency.

Wellness Intake Coordinator - The Joint Chiropractic - Kalamazoo, MI

(2024-03 - 2024-12)

• Provided high quality efficient patient intake service in Kalamazoo's premier chiropractic office; processed patient intake, scheduled future visits, and provided administrative support and customer service in a specialty clinical environment.
• Efficiently routed communications and resolved issues by managing patient inquiries across multiple mediums, including email, text, and phone call.
• Maintained confidentiality of patient records and financial transactions in accordance to regulatory compliance; generated records and reports as needed.
• Increased client retention and satisfaction by consistently following up on treatment plans, payments, and all other action items.
• Supported leadership with administrative tasks, documentation, and client correspondence.
• Coordinated communication between practitioners, patients, and internal teams.

Inventory Associate - Menards - Three Rivers, MI

(2021-11 - 2023-06)

• Maintained accurate inventory records across multiple departments.
• Supported customer service while ensuring product availability and organization.
• Assisted with loss prevention and operational efficiency initiatives.

Sales Associate - Check n Go - Kalamazoo, MI

(2020-07 - 2021-03)

• Built and maintained strong client relationships through professionalism, discretion, and service quality in a regulated financial environment.
• Processed financial transactions accurately in compliance with company policies.
• Built and maintained client relationships through trust, reliability, and service quality.
• Provided administrative and customer service support in a regulated financial environment.

Banquet Coordinator - Kalamazoo Country Club - Kalamazoo, MI

(2017-09 - 2018-08)

• Coordinated execution of banquet and private events in alignment with event orders, timelines, and client requirements.
• Served as on-site liaison between clients, banquet management, and service staff.
• Assisted with event documentation, room setups, food and beverage coordination, and change management.
• Supervised and scheduled service staff to ensure efficient, cost-effective event execution.
• Inspected event spaces to ensure presentation standards and service quality.
• Tracked event details, staffing needs, and client feedback to support continuous improvement.

Bachelor of Arts - University Studies - Western Michigan University