Jessica

Authorized to work in the US for any employer

Customer Service Representative - North Bay Animal Hospital - Lynn Haven, FL

(2026-01)

• Serve as the first point of contact for clients, providing compassionate and professional customer service in a fast-paced animal hospital
• Schedule, confirm, and manage appointments for multiple veterinarians while handling a high volume of phone calls
• Check patients in and out, verify client information, and maintain accurate medical records using practice management software
• Process payments, invoices, and insurance claims; perform daily cash handling and reconciliation
• Communicate effectively with veterinarians, technicians, and support staff to ensure efficient daily operations
• Educate clients on hospital policies, preventive care, medications, and follow-up instructions
• Manage emergency intakes calmly and efficiently, prioritizing patient care and client communication
• Maintain a clean, organized front desk and welcoming waiting area in compliance with hospital standards
• Handle sensitive or emotional client interactions with empathy, professionalism, and conflict-resolution skills
• Assist with inventory tracking, prescription refills, and coordination of lab results
• Ensure confidentiality and compliance with medical and client privacy regulations
• Train and support new front desk staff on procedures, software systems, and customer service expectations

Front Desk Specialist - Vacasa - Panama City Beach, FL

(2025-07 - 2025-12)

• Managed front desk operations, including greeting and assisting guests, answering phone calls, and handling inquiries
• Maintained a professional and welcoming atmosphere at the front desk by providing excellent customer service to all visitors
• Efficiently checked-in and checked-out guests, ensuring accuracy of information and timely completion of tasks
• Responded to guest complaints or concerns in a prompt and courteous manner, resolving issues to ensure customer satisfaction
• Maintained knowledge of hotel amenities, local attractions, and events to provide recommendations to guests
• Collaborated with other departments such as housekeeping and maintenance to address guest requests or issues promptly
• Utilized computer systems or software applications to perform tasks such as checking availability, making reservations, or updating guest information
• Informed guests about hotel policies regarding check-in/check-out times, pet policies, parking fees, etc
• Demonstrated strong problem-solving skills when faced with challenging situations or difficult customers

Customer Service Representative - VCA Animal Hospitals - Lakeside, TX

(2024-09 - 2025-06)

• Collaborated with veterinary staff to coordinate patient intake processes, including obtaining medical histories and vital signs
• Maintained accurate electronic medical records for all patients, ensuring confidentiality and compliance with privacy regulations
• Educated clients on preventive care procedures, vaccination schedules, and post-operative care instructions to promote pet health
• Managed incoming/outgoing mail and emails while prioritizing urgent communications from clients or referring veterinarians
• Resolved client complaints effectively by actively listening to concerns and taking appropriate action to achieve satisfactory resolutions
• Utilized multi-line phone systems to handle incoming calls from clients seeking information or scheduling appointments
• Coordinated follow-up communication with clients regarding lab results or treatment plans as directed by the veterinary team
• Supported the front desk team in maintaining cleanliness of waiting areas, exam rooms, and administrative spaces
• Contributed to marketing efforts by promoting special events or promotions through social media platforms or email newsletters
• Maintained knowledge of various pet insurance policies to assist clients in understanding coverage options for their pets' healthcare needs
• Managed a high-volume reception area, efficiently scheduling appointments and managing client inquiries
• Provided exceptional customer service by greeting clients, answering phone calls, and addressing client concerns with professionalism and empathy
• Scheduled appointments for veterinarians, efficiently managing the appointment calendar
• Informed pet owners about post-operative care instructions after surgeries or procedures
• Notified veterinarians promptly of any urgent cases that required immediate attention
• Verified insurance coverage details for patients prior to their appointments
• Performed basic clerical tasks such as filing documents and photocopying records

Sales Assistant/Coordinator - JM Materials - Decatur, TX

(2021-10 - 2023-01)

• Assist buyers resolve technical requests or issues.
• Assist in gathering feedback to improve sales target development.
• Assist in ongoing review records and information to determine effectiveness of work processes and procedures.
• Assist in the preparation of sales proposals.
• Collect profiles of buyers from various sources.
• Explain details and functions of products effectively to buyers.
• Gather information on buyers requests.
• Maintain buyers' data to support tracking and opportunities.
• Maintain records engagements.
• Manage leads on potential new buyers.
• Manage programme activities to drive targets.
• Report buyers' dissatisfaction of products.
• Support sales and finance departments to process payment to sellers.
• Support work improvement activities and performance improvement strategies.

Scheduling Coordinator/Administrative Assistant - Rico's Window Coverings and Films - Rancho Cordova, CA

(2018-08 - 2019-11)

Schedule the installations/repairs of window film, shades, shutters for businesses as well as residential customers

• Document preparation for installers appointments
• Arrange logistics and scheduling for installation of multiple projects
• Following up on potential lead/clients
• Creating service repairs
• Receive and track shipments
• Input customer information into spreadsheets and database
• All customer inquiries
• Administration duties ie. maintain filing systems, emails, faxing, copying, scanning

High school diploma - General Northwest High School (1998-09 - 2001-12)