Jessica Riggs

As an exceptionally organized and creative professional with a keen grasp of business dynamics and interpersonal relations, I am driven by the opportunity to contribute to a forward-thinking company. My motivation is fueled by the desire to enhance my skills and accelerate my professional growth.

Manager at Community Treasures (2020-08 – 2025-07)

• Managed day-to-day operations of the business, ensuring smooth and efficient workflow
• Handled all administrative tasks, including paperwork, budgeting, and planning
• Developed and implemented sales strategies to meet business objectives
• Created staff schedules and managed payroll operations
• Established and enforced company policies and procedures
• Coordinated volunteer management and optimized volunteer resources
• Fostered community and donor relations to enhance business reputation
• Designed and taught soft skills and transitional learning curriculum for students
• Supervised a team comprising over 30 volunteers and 2 paid staff members
• Organized and executed all events and community outings to promote business engagement

Bartender/Serve/Shift Lead at Buffalo Wild Wings (2009-10 – 2020-12)

• Expertly mixed and poured drinks in accordance with company recipes and standards, ensuring consistent quality over a 10-year bartender career.
• Efficiently managed opening and closing procedures, maintaining operational excellence and readiness.
• Oversaw staff task completion, ensuring all responsibilities were fulfilled to maintain service standards.
• Developed staff schedules and effectively handled shift coverage to ensure smooth operations.
• Demonstrated versatility by working across various roles, including kitchen support, serving, bussing, and bartender, as needed.
• Played a key role in the company's expansion by traveling to new store locations throughout the Midwest to ensure excellent front-of-house (FOH) and back-of-house (BOH) training new staff and ease store setup, during my initial first two years of employment.

FOH Manager/ Bartender/ Serve at Charred 51 (2018-08 – 2020-03)

• Managed daily front-of-house operations to ensure smooth service and customer satisfaction
• Expertly mixed and served a variety of beverages during busy weekend evening shifts
• Provided attentive and efficient table service during lunch hours and popular Sunday brunches
• Demonstrated flexibility by readily stepping into various roles as required to maintain operational efficiency

Associate in Applied Science in Business Administration & Management – Carl Sandburg College (2020-05)