Customer Service Representative at H&R Block (2024-12 – 2025-04)
Served as a Customer Service Representative to H&R block and took an intricate role in assisting customers by answering questions and responding to inquiries
- Served as a Customer Service Representative to H&R block and took an intricate role in assisting customers by answering questions and responding to inquiries
- Developed rapport with customers through active listening and effective communication, resulting in an increase in customer satisfaction levels
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
- Responsible for delivering exceptional support during peak periods, effectively managing high call volumes while maintaining service quality
- Took a leading role in implementing practices in complaint handling, which reduced escalations and ensured prompt problem resolution
- Facilitated customer retention by providing timely follow-ups on pending issues and ensuring satisfactory resolutions
Closing Team Member at Wendy's (2024-04 – 2024-07)
Served as a Closing Team Member to Wendy's Corporation and operated register to process payments and collect cash payment for order totals
- Served as a Closing Team Member to Wendy's Corporation and operated register to process payments and collect cash payment for order totals
- Trained new team members by relaying information on company procedures and safety requirements
- Developed strong customer service and product knowledge skills to enhance individual team performance
- Maintained overall safe work environments with employee training programs and enforcement of safety procedures
- Responsible for keeping work areas clean, organized and safe to promote efficiency and team safety
Receptionist at Green Valley Aesthetics Laser & Skin Care (2023-04 – 2023-06)
Served as a Receptionist to Green Valley Aesthetics and took an intricate role in greeting incoming visitors and customers while providing friendly, knowledgeable assistance
- Served as a Receptionist to Green Valley Aesthetics and took an intricate role in greeting incoming visitors and customers while providing friendly, knowledgeable assistance
- Responsible for ensuring the cleanliness of the center by disinfecting machines and laundry items as well as restocking items within the restroom and lobby
- In charge of processing accurate cash and card financial transactions ensuring customers were properly closed out
- Took a leading role in providing administrative support to staff members by filing documents, sorting, and assisting with office supplies and inventory
- Assisted in streamlining front desk operations for increased efficiency by effectively managing phone calls and walk-in clients
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
Cashier at Beauty Supply Warehouse (2022-09 – 2022-12)
Served as a Cashier to Beauty Supply Warehouse and took an intricate role in providing accurate financial transactions while also providing a personalized experience to customers who were interested in Beauty Supply Warehouse products
- Served as a Cashier to Beauty Supply Warehouse and took an intricate role in providing accurate financial transactions while also providing a personalized experience to customers who were interested in Beauty Supply Warehouse products
- Responsible for the count and price of incoming inventory as well as organizing store shelves and filling in gaps
- Took a leading role in informing customers about products and provide product suggestions
Attractions Attendant at Circus Circus Adventuredome (2022-02 – 2022-09)
Served as an Attractions Attendant and responsible for ensuring excellent customer service as well as guest safety on attraction rides
- Served as an Attractions Attendant and responsible for ensuring excellent customer service as well as guest safety on attraction rides
- Responsible for abiding by safety rules and regulations for each ride and ensuring guests were abiding by attraction rules and regulations
