Jevanni Gonangnan

02 + years progressive experience providing outstanding Customer Service, Administrative Support and Financial functions. 02 + years' experience servicing the needs of Customers within fast-pace, detailed oriented environments. 02 + year experience providing Financial Transactions to include Cash and Card Handling as well as balancing End-Of-Shift Transactions. 01 + year experience conducting Administrative functions like Answering phones and greeting clients in a professional and personalized manner.

Customer Service Representative at H&R Block (2024-12 – 2025-04)

Served as a Customer Service Representative to H&R block and took an intricate role in assisting customers by answering questions and responding to inquiries

• Served as a Customer Service Representative to H&R block and took an intricate role in assisting customers by answering questions and responding to inquiries
• Developed rapport with customers through active listening and effective communication, resulting in an increase in customer satisfaction levels
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
• Responsible for delivering exceptional support during peak periods, effectively managing high call volumes while maintaining service quality
• Took a leading role in implementing practices in complaint handling, which reduced escalations and ensured prompt problem resolution
• Facilitated customer retention by providing timely follow-ups on pending issues and ensuring satisfactory resolutions

Closing Team Member at Wendy's (2024-04 – 2024-07)

Served as a Closing Team Member to Wendy's Corporation and operated register to process payments and collect cash payment for order totals

• Served as a Closing Team Member to Wendy's Corporation and operated register to process payments and collect cash payment for order totals
• Trained new team members by relaying information on company procedures and safety requirements
• Developed strong customer service and product knowledge skills to enhance individual team performance
• Maintained overall safe work environments with employee training programs and enforcement of safety procedures
• Responsible for keeping work areas clean, organized and safe to promote efficiency and team safety

Receptionist at Green Valley Aesthetics Laser & Skin Care (2023-04 – 2023-06)

Served as a Receptionist to Green Valley Aesthetics and took an intricate role in greeting incoming visitors and customers while providing friendly, knowledgeable assistance

• Served as a Receptionist to Green Valley Aesthetics and took an intricate role in greeting incoming visitors and customers while providing friendly, knowledgeable assistance
• Responsible for ensuring the cleanliness of the center by disinfecting machines and laundry items as well as restocking items within the restroom and lobby
• In charge of processing accurate cash and card financial transactions ensuring customers were properly closed out
• Took a leading role in providing administrative support to staff members by filing documents, sorting, and assisting with office supplies and inventory
• Assisted in streamlining front desk operations for increased efficiency by effectively managing phone calls and walk-in clients
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors

Cashier at Beauty Supply Warehouse (2022-09 – 2022-12)

Served as a Cashier to Beauty Supply Warehouse and took an intricate role in providing accurate financial transactions while also providing a personalized experience to customers who were interested in Beauty Supply Warehouse products

• Served as a Cashier to Beauty Supply Warehouse and took an intricate role in providing accurate financial transactions while also providing a personalized experience to customers who were interested in Beauty Supply Warehouse products
• Responsible for the count and price of incoming inventory as well as organizing store shelves and filling in gaps
• Took a leading role in informing customers about products and provide product suggestions

Attractions Attendant at Circus Circus Adventuredome (2022-02 – 2022-09)

Served as an Attractions Attendant and responsible for ensuring excellent customer service as well as guest safety on attraction rides

• Served as an Attractions Attendant and responsible for ensuring excellent customer service as well as guest safety on attraction rides
• Responsible for abiding by safety rules and regulations for each ride and ensuring guests were abiding by attraction rules and regulations

Certificate in Accounting and Bookkeeping Specialist, QuickBooks – Professional Institute of Technology & Accounting (2025)