Jhonell Tower

Dedicated and results-oriented Housekeeping Supervisor with 4+ years of leadership experience in resorts, hotels, and spas across the U.S. and Jamaica. U.S.

Permanent

Resident with full work authorization, seeking a long-term supervisory role. Recognized for leading high-performing teams, maintaining outstanding cleanliness standards, and consistently improving guest satisfaction in fast-paced environments.

Housekeeping Supervisor - Bahia Principe Grand - Runaway Bay, Jamaica

(2024-01 - 2024-10)

• Led a team of 25+ housekeepers in a large luxury resort, consistently achieving guest cleanliness satisfaction scores of 96%+.
• Conducted daily quality inspections of 150+ rooms and public areas, resulting in zero critical findings during brand audits.
• Trained and mentored 15 new team members, significantly reducing turnover and improving service efficiency.

Housekeeper - Callaway Gardens Resort & Spa - Pine Mountain, GA

(2023-03 - 2023-12)

• Clean and sanitize guest rooms and suites to the highest standards
• Make beds, change linens, and replace towels according to hotel standards
• Replenish guest room amenities (shampoo, soap, coffee, water, etc.)
• Respond to guest requests in a timely and professional manner
• Follow proper chemical handling and safety procedures

Inspector - Renaissance Hotel & Spa - Montgomery, AL

(2022-03 - 2022-12)

• Executed 100+ detailed room and suite inspections per week, maintaining 98% compliance with brand cleanliness standards.
• Identified training gaps and provided targeted coaching that improved overall team inspection scores by 22%.

Housekeeping Supervisor - Howard Johnson - South Portland, ME

(2021-03 - 2021-12)

• Managed housekeeping operations for two hotel properties, successfully handling peak seasons with limited staff.
• Reduced guest complaints related to cleanliness by 35% through proactive inspections and team accountability.

GED (2026-04)

Certificate - Cisco Certificate in Information Technology - Stony Hill HEART Academy (2013 - 2014)

High School Diploma - 6 CXC Subjects - York Castle High School (2008 - 2012)