Monica Celis

Housekeeping Supervisor with over two years of experience in luxury hotel environments. Strong background in quality control, team leadership, and operational efficiency. Proven ability to maintain high cleanliness standards, train staff, and ensure guest satisfaction in fast-paced, high-expectation hospitality settings.

Housekeeping Supervisor at Hotel Bennett (2024-01 – Present)

• Supervise daily housekeeping operations for guest rooms and public areas in a luxury hotel environment.
• Assign tasks and schedules to room attendants and housepersons.
• Inspect rooms and common areas to ensure compliance with hotel cleanliness and presentation standards.
• Train new employees on procedures, safety, and service standards.
• Support continuous improvement initiatives to increase productivity and guest satisfaction.

Housekeeper at Wild Dunes Resort (2022-01 – 2022-12)

• Cleaned and prepared guest rooms following resort quality and safety standards.
• Reported maintenance issues and lost-and-found items according to procedures.
• Maintained high attention to detail and guest privacy.

Productivity & Continuous Improvement Assistant at Bimbo de Colombia (2019-01 – 2019-12)

• Participated in process improvement and productivity optimization projects.
• Supported implementation of quality standards and operational efficiency initiatives.
• Assisted in workflow analysis to reduce waste and rework.

Chemical Engineering