Impacting lives by being an empathetic leader.
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A dedicated healthcare customer service specialist with experience working within a cross-functional teams identifying, gathering, and analyzing business needs to ensure customer retention. Selected strengths include detailed-oriented, organized, and proficient computer skills. Ability to work and interact with a broad diversity of individuals independently and in a group setting. Strong client relationship building and effective communicator.
Cooper University Hospital (cancer center) Patient Access Navigator, Hybrid, Camden, NJ, March 2023 - Current
● Answered 150+ inbound and outbound calls daily and assisted cancer patients navigate their care in regard to their diagnosis and treatments in an empathetic manner, so they are worry free and feeling confident about our cancer center.
● Communicated important medical information in regard to medications, appointments, and scripts.
● Onboarded patients through EPIC electronic medical record software application and gave deep understanding on verifying health insurances so patient can be seen swiftly by an oncologist/hematologist.
Angi Inc. (digital home improvement marketplace) Remote Customer Acquisition Specialist, Sales Call Center September 2021 – March 2023
● Answered 250+ inbound and outbound calls daily and helped home improvement businesses owners choose the most suitable product for their business as well as handle technical inquiries.
● Communicated ideas and solutions effectively to clients that would cause increased user retention and increase conversion to paid plans.
● Onboarded customers with Angi’s software and gave deep understanding on how to access the tools needed to increase product maximization.
IM Academy (online trading software) Remote Sales Development Representative, Sales September 2018 – September 2021
● Improved customer onboarding and sales processes, identifying $500k+ in retention opportunities.
● Retained 250+ customers on a monthly basis through phone call and email addressing pain points from customers leading up to renewal date.
● Answered 250+ inbound and outbound calls daily and helped customers choose the most suitable software as well as handle technical inquiries.
● Led 100+ product knowledge training that increased awareness amongst cross functional teams.
● Nurtured customer relationships via onboarding leading to them maximizing product usage and resolving any issues about their subscription.
Uvaro Remote Tech Sales Foundations, May 2023
● Learned about the principles of sales and customer service, and how to effectively assess and discuss pain points with customers.
Scrum Alliance Remote Certified Scrum Product Owner (CSPO), September 2022
● Gained essential knowledge in prioritizing user stories and product backlogs.
edX, The Linux Foundation Remote Professional Certificate in Blockchain for Business April - August 2022
● Specialized in a plethora of blockchain technologies that can maximize a business process or product value.
Management & Strategy Institute Remote, July 2022
● Project Management Essentials Certified (PMEC)
