Jill Ceccardi
Property Manager | Leasing · Operations · Tenant Relations
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About
Results-driven Property Manager with 5+ years leading residential operations, lease execution, and financial oversight. Skilled in vendor coordination, rent collection, and compliance. Committed to maximizing occupancy and resident satisfaction.
Experience
Property Manager - Granada Park Apts - Phoenix
(2017-05)
- Execute lease agreements, move-out walkthroughs, and rent collection while maintaining accurate financial records
- Coordinate all maintenance and repair activities, ensuring property aesthetics drive prospective tenant interest
- Deliver 24/7 on-call emergency support, resolving urgent tenant issues and sustaining high satisfaction rates
Environmental Services Housekeeper/Housekeeper/Member Services Specialist - New Freedom - Phoenix
(2021-02 - 2023-09)
- Served high-volume clientele daily, resolving complaints with professionalism to uphold organizational reputation
- De-escalated complex behavioral situations, preventing member departures and securing alternative housing placements
- Supported member reintegration into daily routines, demonstrating empathy and strong interpersonal skills
Customer Service Representative - Uhaul - Phoenix
(2016-11 - 2017-03)
- Delivered high-volume customer service, maintaining satisfaction through proactive problem-solving and alternatives
- Processed moving truck and equipment reservations, ensuring accurate bookings and smooth customer experiences
- Retained customers by recommending suitable product and service alternatives when inventory was unavailable
Live in Caregiver - Urgent Home Care - Phoenix
(2012-10 - 2015-11)
- Managed daily living support, financial responsibilities, and medical appointment coordination for patients
Automobile Salesperson - Western Auto X-Change - Glendale
(1999-09 - 2013-07)
- Drove vehicle sales through relationship-building, test drives, and full documentation processing over 14 years
Advertising Sales Manager - Web Club International - Phoenix
(2007-10 - 2012-09)
- Negotiated advertising contracts, acquired new clients, and maintained detailed sales and transaction records
Education
Certificate - Computer Software Level I & II - Maricopa Community Colleges - Rio Salado Community College (2008 - 2008)
Certificate - Quality Customer Service - Maricopa Community Colleges - Rio Salado Community College (2022 - 2022)
Certification - Peer Support Certification - New Freedom (2021 - 2023)
