Client Relations Management & Project Management
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I am multifaceted, efficient, self-motivated business professional with 7+ years of experience working in the Client Relationship and Medical Coding Field. Diversified skill sets covering advanced technical support, conflict resolution and superb leadership qualities. Excellent interpersonal and communication and time management skills
Registrar General’s Department – Office of the Prime Minister, Jamaica
Medical Data Classifier August 2017 – August 2019
Updated 10,000+ birth and death records to keep them in compliance with relevant legislation.
Cleared backlogs of over 10,000+ death records by coding them according to the ICD-10.
Received, examined, and coded records of all new deaths occurring in Jamaica.
Acting Statistics Officer January 2017 - August 2017
Compiled data and prepared reports of under-aged mothers for the nation’s statistical body to inform policy decisions on maternal and child health.
Prepared reports on coded deaths using ICD-10 criteria to support accurate analysis of mortality trends and inform public health policy decisions.
Customer Service Supervisor January 2015 – December 2016
Compiled data and prepared reports of all incoming and outgoing calls to and from the agency
Monitor customer service rep call quality and handle times in accordance with company policy and procedures
Compiled performance reviews at the end of each quarter to improve client relations and key performance output.
Portmore Community College, Jamaica
Associate Degree in Business & Professional Studies 2019
Small Business Management Certificate 2018
World Health Organization (WHO) & Caribbean Public Health Agency (CARPHA)
International Classification of Disease Morbidity and Mortality Coding Certificate 2017
St. Hugh’s High School, Jamaica
