Michael Callender

Housing and re-entry case management professional with 5+ years of experience supporting high-acuity populations through housing stabilization, lease-up coordination, and system navigation. Experienced in landlord engagement, subsidy programs, and cross-system coordination, with a foundation in real estate analysis and housing operations.

Community Health Worker – RICMS at PATH | People Assisting the Homeless (2025-07 – Present)

• Supported team operations and workflow coordination during high-demand periods, ensuring continuity of care
• Provide intensive case management (RICMS) services to justice care–impacted individuals under PATH's contract with the Justice Care Opportunities Department (JCOD)
• Support high-acuity clients through housing stabilization and coordination across housing, behavioral health, benefits, and justice systems
• Manage a caseload of ~30 clients, supporting 60+ households annually through housing placement, eviction prevention, and stabilization
• Coordinate housing navigation, lease-up, landlord engagement, and placements
• Maintain documentation using HMIS and RICMS Care Management System (CMS)
• Provided staff coverage and supported day-to-day operations to maintain program stability

Housing Specialist / Case Manager (Homeless Prevention & Housing Programs) at PATH | People Assisting the Homeless (2022-05 – 2025-07)

• Managed full housing process from eligibility through lease-up, including unit outreach, landlord engagement, inspections, and move-in
• Delivered homeless prevention, problem solving, and time-limited subsidy services
• Coordinated with tenants and property management to resolve arrears and prevent evictions
• Supported rapid re-housing and relocation planning
• Maintained compliance and documentation in HMIS
• Supported onboarding and guidance for staff during high-demand periods

Case Manager / Housing Support Specialist at Telecare Corporation (2019-02 – 2020-07)

• Supported re-entry populations with housing stabilization, employment resources, and system navigation
• Coordinated behavioral health services, benefits, and community resources
• Assisted clients in securing and maintaining housing placements
• Maintained documentation and compliance standards

Case Manager / Housing Support Specialist at The People Concern | OPCC (2017-09 – 2018-08)

• Supported clients in securing and maintaining housing through structured case management
• Educated clients on lease agreements, housing processes, and financial responsibility
• Built relationships with landlords and service providers to support housing placement
• Connected clients to community resources for long-term stability

Case Manager / Housing Support Specialist at Step Up On Second (2017-04 – 2017-09)

• Provided housing support for individuals experiencing homelessness and mental health challenges
• Developed case plans focused on housing placement and stabilization
• Coordinated with internal teams and service providers to support client outcomes

Support Specialist at Various Organizations (Healthcare & Support Services) (2010 – 2023)

• Delivered client support, safety monitoring, and crisis intervention across healthcare and high-demand environments
• Managed high-pressure situations using de-escalation, problem-solving, and strong situational awareness
• Supported individuals with behavioral health needs through direct engagement and coordination
• Maintained effective communication and decision-making in fast-paced, client-facing settings

BS in Business Real Estate – California State University, Los Angeles

AS-T in Business Administration, IGETC – East Los Angeles College (2026)