Jillian Drake

Energetic and reliable professional with extensive experience in customer service, bartending, and team management. Known for creating positive customer experiences, handling high-volume environments with efficiency, and leading by example. Passionate about working with the public and building meaningful connections. Currently pursuing studies in child development and social work, with a long-term goal of working in social services or related fields.

Night Manager at New Excel (2023-01 – 2025-01)

• Oversaw nightly operations, staff coordination, and closing procedures.
• Delivered exceptional customer service and resolved issues efficiently.
• Trained new employees on customer engagement and safety protocols.
• Managed inventory and end-of-day cash balancing.

Cashier at McMillan's (2022-01 – 2023-01)

• Provided fast, friendly, and accurate checkout service.
• Maintained a clean, organized work area and assisted customers with inquiries.
• Helped build repeat customer loyalty through excellent service and professionalism.

Bartender / Bar Assistant at The Arena Pool Hall & Various Bars (2018-01 – 2022-01)

• Served drinks in a fast-paced environment while maintaining customer satisfaction.
• Built strong relationships with regular patrons and team members.
• Balanced multiple orders efficiently and handled cash/credit transactions accurately.
• Assisted in inventory control, restocking, and event preparation.

Ongoing Coursework in Child Development & Social Work Fundamentals (2024-01)

HiSET (2020-01 – 2020-01)