Nicoleta Budure
Night Manager
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About
I have a strong background in customer service, operations, and team leadership. My career has been built on delivering engaging client experiences, managing high-pressure environments, and adapting to dynamic, fast-paced industries. I'm passionate about continuous growth and always open to new challenges and opportunities to apply my skills in fresh ways. Highly organized, detail-oriented, and confident in managing complex operations while maintaining exceptional service standards.
Experience
Night Manager - Hub by Premier Inn - London, UK
(2023-09 - 2024-06)
Led overnight hotel operations, ensuring seamless front-of-house performance and premium guest experience.
- Utilized Opera PMS for reservations, guest profiles, billing, and reporting.
- Performed End-of-Day (EOD) procedures, including system reconciliation and operational reporting.
- Exercised full financial oversight of customer payments, managing card and cash transactions with accuracy and accountability.
- Supervised night staff and ensured adherence to brand standards, safety protocols, and service excellence.
- Resolved guest escalations professionally while maintaining operational integrity.
Venue Manager - Game Nation Casino - London, UK
(2020-03 - 2023-09)
Directed daily casino operations within a highly regulated gaming environment.
- Led recruitment, onboarding, and continuous staff development initiatives.
- Ensured full compliance with EU GDPR (General Data Protection Regulation), overseeing data protection procedures on site.
- Managed staff scheduling, performance reviews, and workforce optimization.
- Maintained strict control over cash handling, financial reporting, and audit readiness.
Venue Manager - Admiral Casino - London, UK
(2017-01 - 2020-02)
Oversaw complete venue operations, balancing customer satisfaction, compliance, and financial performance.
- Conducted staff recruitment, training, and development, building high-performing teams.
- Implemented and supervised EU GDPR compliance to ensure proper handling of customer data.
- Managed financial controls, cash reconciliation, and operational reporting.
Assistant Manager - El Dorado Casino - Oradea, Romania
(2014-01 - 2016-12)
Supported senior management in daily casino operations and staff supervision.
- Assisted with recruitment, training, and team performance management.
- Ensured compliance with gaming regulations and data protection standards.
- Contributed to financial controls and customer service excellence.
Education
Level 4 - Business and Management - New Buckinghamshire University (2019-01 - 2023-12)
High School Diploma - Onisifor Ghibu High School (2008-01 - 2012-12)
