Jillian Lake
Special Project Assistant
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About
Led proactive hazing prevention initiatives by centering student voices, developing website resources, and an online education module Reimagined Senior Experience traditions through campus partnerships to ensure inclusive, safe programming connecting seniors to alumni Translated student focus group feedback into solicitation policy recommendations that improved transparency and trust
Experience
Special Project Assistant - JMU Associate Vice President (AVP) of Student Affairs - Harrisonburg, VA
(2025-08)
- Led proactive hazing prevention initiatives by centering student voices, developing website resources, and an online education module
- Reimagined Senior Experience traditions through campus partnerships to ensure inclusive, safe programming connecting seniors to alumni
- Translated student focus group feedback into solicitation policy recommendations that improved transparency and trust
- Led student needs assessment for a new University Union through surveys and interviews to inform inclusive, student-centered space planning
Academic Success Peer (ASP) Instructor - James Madison University (JMU) - Harrisonburg, VA
(2025-08)
- Mentored six peers on academic probation and suspension through biweekly coaching using wellness-based goal-setting, time management, and academic planning frameworks
- Facilitated growth-mindset workshops and structured study hours
Intern, Vols in Student Affairs Program - University of Tennessee, Knoxville - Knoxville, TN
(2025-06 - 2025-07)
- Selected as one of twelve interns for a competitive NASPA-affiliated program offering immersive exposure across Student Life divisions
- Strengthened professional competencies through weekly CliftonStrengths assessment and LinkedIn workshops, departmental panels, and one-on-one meetings with campus leaders
- Gained cross-institutional perspectives through site visits to diverse higher education institutions
- Conducted SEC benchmarking to inform student engagement and retention strategies for the new Office of Campus Culture and Community
Student Director, Make Your Mark on Madison (MYMOM) - James Madison University (JMU) - Harrisonburg, VA
(2024-01 - 2024-12)
- Redesigned recruitment and training to be inclusive and built leadership curricula focused on self-awareness, facilitation, and conflict resolution
- Led and mentored Leadership Counselors, improving retention and strengthening program culture through mission-aligned practices
Teaching Assistant, Rebound and Navigate Programs - James Madison University (JMU) - Harrisonburg, VA
(2023-01 - 2023-12)
- Co-facilitated academic recovery workshops and mentored first-year and at-risk students alongside senior student affairs leaders by sharing a personal academic recovery narrative to normalize help-seeking and resilience
Snack Bar, Beverage Cart & Event Server - Old Trail Golf Club - Crozet, VA
(2024-06 - 2025-06)
- Served food and drinks from the clubhouse snack bar and mobile beverage cart
- Supported weddings and golf tournaments by setting up and serving events
- Maintained upbeat energy and top-tier guest service during long shifts and outdoor service
Hostess - Boars Head Inn and Resort - Charlottesville, VA
(2023-05 - 2024-07)
- Welcomed and seated guests in a fine-dining resort setting; managed reservations and supported smooth front-of-house operations
- Worked 60+ hours/week double shifts during peak season, assisting beyond hosting duties—including room service and special events
- Recognized on Forbes hospitality evaluations for outstanding service and professionalism. (above 90% score on audit reports)
- Thrived in a fast-paced, high-pressure environment while keeping a calm and friendly demeanor
Barista - Starbucks - Harrisonburg, VA
(2023-01 - 2024-01)
- Crafted high-volume drink orders while maintaining speed and accuracy during rush periods
- Delivered friendly and consistent customer service in a campus setting
- Trained in food safety, sanitation, and multitasking under pressure
- Built strong rapport with regulars and collaborated closely with student staff
Hostess - Vivace Italian Restaurant - Charlottesville, VA
(2022-05 - 2022-08)
- Greeted guests, managed waitlists, and maintained a warm and inviting front-of-house atmosphere
Cashier & Expresslane Shopper - Harris Teeter - Crozet, VA
(2020-02 - 2021-02)
- Worked as a cashier and personal shopper, completing online grocery orders with accuracy and efficiency
- Built strong rapport with regulars and developed great multitasking and time management skills
Education
Bachelor of Arts - Sociology: Communities, Inequalities, Public Policy; Minor: Human Resources and Development - James Madison University (JMU) (2026-05)
