Jeanette Monroe

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Special Project Coordinator - City of Atlanta

(2016-04)

• Maintained a resource list of all contact persons necessary.
• Assisted with organizing project report road maps.
• Supported Telecommunications team to track all wireless devices and run quarterly reports.
• Compiled and distribute the results of monthly audit or when requested by Project Director.
• Captured data from various applications for report collaboration.
• Analyzed and resolve project issues in a timely and accurate manner.
• Provided electronic technical services for compliant and non-compliant projects utilizing the EPMIS software application tool.

Generation IT Support Specialist Program

(2021-05 - 2021-06)

Training Participant (in progress) Participating in a 12 week IT Support Specialist program spending over 250 hours learning skills in computer networking, operating systems fundamentals, troubleshooting and problem solving IT infrastructure and configuration issues.

• Hands-on practice on the skills needed to be a successful IT support specialist.
• Expected date of completion: June 2021.

Traffic Systems Operator, SR - City of Atlanta

(2000-05)

• Operated computer-based programs to identify correct owners; responds to oral and written inquiries from individuals, their representatives, and other agencies in a timely manner.
• Established and maintained contact with public agencies and other sources concerning faulty components.
• Responded to and making radio transmissions and official telephone inquiries; report writing; answering public inquiries from customers both on the telephone and walk-ins at the Transportation Division.
• Acted as a liaison between the company and police; analyzes, interprets, and applies information from public records under the Georgia Open Records Act (GORA).
• Recorded descriptions and chronology of events which required action by the systems operator that will be used for historical analysis.

Associate of Science - Microcomputer Specialist - Strayer University (2012-10)

Microcomputers - Dekalb Technical College