IgniteSales | The Woodlands, TX
Senior Client Engagement Manager | October 2022 - March 2023
- Directed a team of 2-5 members to lead the business expansion, streamline technical and functional requirements, and mitigate risks, improving deliverables efficiency by 10%.
- Devised project schedule templates and RAID logs to enhance project management practices, increasing project control efficiency and communication consistency by 20%.
- Steered testing protocols, including UAT and release testing processes, to expedite production release.
- Identified project planning tools for new market segments, developed status reports and facilitated recurring client meetings to standardize project communications and efficiently manage progress as per client goals.
- Performed audits of client adoption and utilization of deployed solutions to assess target realization and augment ROI.
Cora Systems | The Woodlands, TX
Project Manager | June 2022 - September 2022
- Oversaw workstreams of implementation consultants, business analysts, and trainers to successfully deliver portfolio and project management solutions to new US-based clients.
- Pooled resources with key stakeholders, product management, and development teams to lead evaluation and prioritization of client requirements to expedite project completion.
- Formulated product roadmaps, release plans, and project schedules, aligning with the client's objectives and goals for phased delivery.
Hexagon | The Woodlands, TX
Senior Project Manager | December 2018 - June 2022
- Supervised project teams of 2-8 resources each across 8-12 customer implementations to steer various project management operations, including risk management and conflict resolution.
- Orchestrated workflow strategies to optimize project specifications, progress tracking, forecasting, testing, documentation, and control processes monitoring.
- Instructed clients on software implementation methodology regarding enterprise-packaged software systems to resolve client issues, improving client satisfaction by 10%.
- Observed strict adherence to PMO governance guidelines and policies and conducted SOW estimations to ensure seamless business operations.
- Mentored junior staff, facilitated onboarding activities, and presented periodic KPI reports enhancing project visibility.
PROFORMANCE, Inc. | Conroe, TX
Project Manager | January 2010 - December 2018
- Led cross-functional teams of 2-5 members, including systems engineers, database analysts, and product SMEs, to accurately analyze client requirements and ensure timely project delivery.
- Devised project plans, administered resources and schedules, and drove client status meetings to achieve 100% project implementation success.
- Drafted risk aversion strategies to identify potential risks and obstacles to incorporate continuous process improvements throughout the project completion cycle.
- Developed rapport with stakeholders to systematize communication and track progress to guarantee efficient delivery of project outputs.
- Streamlined various project operations, including testing, team development, and software implementation and demonstrations, to solidify employee and customer satisfaction.
