Jimmy Pape
Senior Project Manager
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About
Analytical and results-driven professional with 13+ years of experience spearheading project teams and administrating project plans, scope, schedules, resources, budgets, and quality. Well-versed in leading testing processes and developing robust relations with clients to transform business requirements into technical solutions. Skilled at assessing and addressing complex issues independently and in collaboration with key stakeholders.
Experience
IgniteSales | The Woodlands, TX
Senior Client Engagement Manager | October 2022 - March 2023
- Directed a team of 2-5 members to lead the business expansion, streamline technical and functional requirements, and mitigate risks, improving deliverables efficiency by 10%.
- Devised project schedule templates and RAID logs to enhance project management practices, increasing project control efficiency and communication consistency by 20%.
- Steered testing protocols, including UAT and release testing processes, to expedite production release.
- Identified project planning tools for new market segments, developed status reports and facilitated recurring client meetings to standardize project communications and efficiently manage progress as per client goals.
- Performed audits of client adoption and utilization of deployed solutions to assess target realization and augment ROI.
Project Manager | June 2022 - September 2022
- Oversaw workstreams of implementation consultants, business analysts, and trainers to successfully deliver portfolio and project management solutions to new US-based clients.
- Pooled resources with key stakeholders, product management, and development teams to lead evaluation and prioritization of client requirements to expedite project completion.
- Formulated product roadmaps, release plans, and project schedules, aligning with the client's objectives and goals for phased delivery.
Senior Project Manager | December 2018 - June 2022
- Supervised project teams of 2-8 resources each across 8-12 customer implementations to steer various project management operations, including risk management and conflict resolution.
- Orchestrated workflow strategies to optimize project specifications, progress tracking, forecasting, testing, documentation, and control processes monitoring.
- Instructed clients on software implementation methodology regarding enterprise-packaged software systems to resolve client issues, improving client satisfaction by 10%.
- Observed strict adherence to PMO governance guidelines and policies and conducted SOW estimations to ensure seamless business operations.
- Mentored junior staff, facilitated onboarding activities, and presented periodic KPI reports enhancing project visibility.
Project Manager | January 2010 - December 2018
- Led cross-functional teams of 2-5 members, including systems engineers, database analysts, and product SMEs, to accurately analyze client requirements and ensure timely project delivery.
- Devised project plans, administered resources and schedules, and drove client status meetings to achieve 100% project implementation success.
- Drafted risk aversion strategies to identify potential risks and obstacles to incorporate continuous process improvements throughout the project completion cycle.
- Developed rapport with stakeholders to systematize communication and track progress to guarantee efficient delivery of project outputs.
- Streamlined various project operations, including testing, team development, and software implementation and demonstrations, to solidify employee and customer satisfaction.
Education
Bachelor's Degree in Business Administration, The University of Texas at San Antonio
Project Management Professional (PMP)
Agile Certified Practitioner (PMI-ACP)
Pragmatic Marketing
Product Management Training
Steven Covey Training: Seven Habits of Highly Effective People
