Fumigation Coordinator - The P.E.S.T. Group - Anaheim, CA
(2024-10)
- Managed scheduling, dispatching, and route optimization for 16 field technicians, improving daily workflow and ensuring on-time customer service using PestPac and PestRoutes.
- Coordinated fumigation services and gas shut offs. Serving as the primary liaison to secure and manage subcontractors for timely service.
- Directed month-end closing procedures, ensuring accurate reconciliation of all service tickets, invoices, and technician production logs.
- Compiled, verified, and submitted monthly agricultural and chemical usage reports directly to the California Structural Pest Control Board to maintain strict compliance through CalAgPermits.org
- Oversaw corporate billing by utilizing Coupa procurement software to accurately invoice high-profile clients like Terminix.
- Produced monthly billing reports and customer account analyses in Microsoft Excel to support accurate invoicing and financial reporting.
Refrigeration Coordinator - CoolSys - Brea, CA
(2023-05 - 2024-10)
- Accountable for daily Compliance Status Report for all branches.
- Upload information in third-party systems (Trakref, Verisae, Service Channel)
- Maintained accurate records of work orders and contracts based on the usage of refrigerant material.
- Worked with field technicians, Operations, Sales, and other company department representatives to ensure deadlines are met promptly.
- Respond to complaints, potential violations, and other regulatory issues on behalf of the company.
Sprinkler & Fire Inspections Coordinator - SSD Alarm - Anaheim, CA
(2022-08 - 2022-12)
- Coordinate the fire and sprinkler inspection field team ensuring maximum travel efficiency.
- Create and maintain inspection work order queue database.
- Answer a high volume of calls both inbound and outbound.
- Assist with emergency service call dispatch.
- Use SBN software to maintain customers, create work orders, and appropriately invoice clients for work completed
Store Manager - ML Yogurt - Huntington Park, CA
(2009-05 - 2013-04)
- Cash Handling (bank deposits, safe deposits, etc.) is accountable for all funds.
- Scheduling of Associates
- Maintain adequate inventory levels.
- Coordinated training, coaching, and development of newly hired Associates.
- Ensured cleanliness, health, security, and safety standards were maintained at all times.
- Assist in food preparation
Office Manager - Patrol Automation Systems, Inc - Gardena, CA
(2006-07 - 2022-08)
- Review blueprints to create an estimate and budgeting for structured cabling and home automation.
- Entered invoice data into the company QuickBooks online database and updated details, including customer contacts and delivery dates to keep the information current.
- Managed office inventory and placed new supply orders.
- Implemented impeccable office organization to support efficiency, professionalism, and performance.
- Resolve customers' issues, and update information including agreements, renewals, and upgrades.
- Manage payroll for temporary, hourly, and salaried employees.
- Paid payroll taxes online through EDD and EFTPS online system.
- Establish and maintain employee payroll and personnel files.
- Provide workers' compensation information, DWC-1 for any claims.
Director of First Impressions - California Learning Center - Huntington Park, CA
(2005-05 - 2006-07)
- Answer large volume of phone calls, Greet prospective students
- Take leads, distribute to Admissions, and report lead status to Transcript
- Responsible for numerous school reports and personnel timesheets
- Responsible for Student Award Certificates and Graduation Diplomas
- Assist the Vice President of Operations with any projects
- Preparing agendas and meeting minutes for the executive meetings
- Total responsibility for filing the official memos, accreditation correspondence, state correspondence, and all regulatory reports
Administrative Assistant - Home Services Pest Control - Compton, CA
(2004-03 - 2005-06)
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Answer multi-line heavy phone system
- Responsible for Advertisement
- Create Inspection Reports
- Schedule appointments for inspections and fumigation
