Jo Calderon

Managed scheduling, dispatching, and route optimization for 16 field technicians, improving daily workflow and ensuring on-time customer service using PestPac and PestRoutes. Coordinated fumigation services and gas shut offs. Serving as the primary liaison to secure and manage subcontractors for timely service. Directed month-end closing procedures, ensuring accurate reconciliation of all service tickets, invoices, and technician production logs.

Fumigation Coordinator - The P.E.S.T. Group - Anaheim, CA

(2024-10)

• Managed scheduling, dispatching, and route optimization for 16 field technicians, improving daily workflow and ensuring on-time customer service using PestPac and PestRoutes.
• Coordinated fumigation services and gas shut offs. Serving as the primary liaison to secure and manage subcontractors for timely service.
• Directed month-end closing procedures, ensuring accurate reconciliation of all service tickets, invoices, and technician production logs.
• Compiled, verified, and submitted monthly agricultural and chemical usage reports directly to the California Structural Pest Control Board to maintain strict compliance through CalAgPermits.org
• Oversaw corporate billing by utilizing Coupa procurement software to accurately invoice high-profile clients like Terminix.
• Produced monthly billing reports and customer account analyses in Microsoft Excel to support accurate invoicing and financial reporting.

Refrigeration Coordinator - CoolSys - Brea, CA

(2023-05 - 2024-10)

• Accountable for daily Compliance Status Report for all branches.
• Upload information in third-party systems (Trakref, Verisae, Service Channel)
• Maintained accurate records of work orders and contracts based on the usage of refrigerant material.
• Worked with field technicians, Operations, Sales, and other company department representatives to ensure deadlines are met promptly.
• Respond to complaints, potential violations, and other regulatory issues on behalf of the company.

Sprinkler & Fire Inspections Coordinator - SSD Alarm - Anaheim, CA

(2022-08 - 2022-12)

• Coordinate the fire and sprinkler inspection field team ensuring maximum travel efficiency.
• Create and maintain inspection work order queue database.
• Answer a high volume of calls both inbound and outbound.
• Assist with emergency service call dispatch.
• Use SBN software to maintain customers, create work orders, and appropriately invoice clients for work completed

Store Manager - ML Yogurt - Huntington Park, CA

(2009-05 - 2013-04)

• Cash Handling (bank deposits, safe deposits, etc.) is accountable for all funds.
• Scheduling of Associates
• Maintain adequate inventory levels.
• Coordinated training, coaching, and development of newly hired Associates.
• Ensured cleanliness, health, security, and safety standards were maintained at all times.
• Assist in food preparation

Office Manager - Patrol Automation Systems, Inc - Gardena, CA

(2006-07 - 2022-08)

• Review blueprints to create an estimate and budgeting for structured cabling and home automation.
• Entered invoice data into the company QuickBooks online database and updated details, including customer contacts and delivery dates to keep the information current.
• Managed office inventory and placed new supply orders.
• Implemented impeccable office organization to support efficiency, professionalism, and performance.
• Resolve customers' issues, and update information including agreements, renewals, and upgrades.
• Manage payroll for temporary, hourly, and salaried employees.
• Paid payroll taxes online through EDD and EFTPS online system.
• Establish and maintain employee payroll and personnel files.
• Provide workers' compensation information, DWC-1 for any claims.

Director of First Impressions - California Learning Center - Huntington Park, CA

(2005-05 - 2006-07)

• Answer large volume of phone calls, Greet prospective students
• Take leads, distribute to Admissions, and report lead status to Transcript
• Responsible for numerous school reports and personnel timesheets
• Responsible for Student Award Certificates and Graduation Diplomas
• Assist the Vice President of Operations with any projects
• Preparing agendas and meeting minutes for the executive meetings
• Total responsibility for filing the official memos, accreditation correspondence, state correspondence, and all regulatory reports

Administrative Assistant - Home Services Pest Control - Compton, CA

(2004-03 - 2005-06)

• Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
• Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
• Answer multi-line heavy phone system
• Responsible for Advertisement
• Create Inspection Reports
• Schedule appointments for inspections and fumigation

Certification - Computer Business Systems - CEI College