JenJen Taamu

Customer service and operations professional with more than 10 years of experience coordinating daily workflows, developing employees, handling high-volume customer interactions, and resolving complex service issues. Skilled in employee training, work assignments, and productivity monitoring to meet operational deadlines and service standards.

Background spans healthcare operations, airport support services, administrative coordination, and process improvement. Offers strong communication, sound judgment, and hands-on team support.

FSR Coordinator - LA Care Health Plan - Remote, Long Beach, CA

(2024-02 - 2026-05)

• Coordinate daily operational activities and monitor assignments to ensure timely completion of department priorities.
• Assist with employee training, guiding procedures, responsibilities, and workflow expectations.
• Coordinate work assignments and monitor productivity to support accountability and consistent operational performance.
• Support team members in resolving operational challenges, answering questions, and addressing time-sensitive issues.
• Manage multiple priorities across different systems while maintaining accuracy and established deadlines.
• Identify discrepancies and coordinate resolutions with internal and external stakeholders; support a 24–48-hour response timeframe.
• Coordinate urgent pre-audit packets, Webex requests, scheduling activities, and daily reporting.
• Identify duplicate requests and support process improvements that streamline communication and workflow.

Admitting Representative – Emergency Department - Hollywood Presbyterian Medical Center (Agency) - Los Angeles, CA

(2025-01 - 2025-03)

• Supported daily emergency department operations in a fast-paced, high-pressure environment.
• Assisted with training and guiding employees on registration procedures, documentation, and daily responsibilities.
• Coordinated work activities and helped monitor workflow to support timely patient registration.
• Completed approximately 35 patient registrations daily while maintaining accuracy and professionalism.
• Assisted patients and families during stressful situations, demonstrating patience, empathy, and effective communication.
• Addressed customer concerns and coordinated with medical personnel and other departments to resolve issues.
• Processed patient information, insurance verification, financial documentation, and payments while maintaining confidentiality.

LAX Wheelchair Dispatcher - ABM Industries Inc. / United Airlines - Los Angeles, CA

(2024-09 - 2025-01)

• Supported airport operations by coordinating wheelchair and aisle-chair service activities.
• Assisted with coordinating employee assignments and monitoring daily workflow to support operational needs.
• Provided guidance and support to team members to help maintain service expectations and operational readiness.
• Communicated with airline personnel and other airport stakeholders regarding service requests and operational concerns.
• Service complaints addressed and escalated issues when necessary to support timely resolution.
• Monitored wheelchair and aisle-chair equipment availability and escalated emergencies or safety concerns to appropriate airport personnel.

Advanced Imaging Prior Authorization Coordinator - Molina Healthcare - Remote, Long Beach, CA

(2014-05 - 2024-01)

• Supported daily department operations while managing high-volume and provider service requests.
• Assisted with training and mentoring employees, providing guidance on processes, procedures, and performance expectations.
• Coordinated assignments, monitored workflow, and helped ensure team priorities and deadlines were met.
• Processed more than 80 prior authorization requests daily while resolving over 50 customer and provider inquiries.
• Handled escalated customer concerns and complex service questions using sound judgment and problem-solving skills.
• Developed and implemented a digital tracking system that improved team productivity and response times.
• Maintained 100% compliance in quarterly audits through accurate documentation and adherence to regulatory requirements.
• Streamlined correspondence management, reducing handling errors by 25% and improving process efficiency by 30%.

Package Handler - FedEx - Houston, TX

(2022-10 - 2022-12)

• Supported daily package operations in a fast-paced, deadline-driven environment.
• Worked collaboratively with team members to coordinate workflow and maintain operational efficiency.
• Assisted with coordinating work activities during high-volume loading periods while maintaining accuracy and safety.

High School Diploma - Computer Studies - Jordan High School (2002-01)