Joan Grassmann

Dynamic Licensed Life and Health Insurance Agent with 8+ years of Medicare Advantage and ancillary product sales experience. Proven top producer adept at consultative selling and inbound call management in remote environments. Highly compliant and licensed in 36 states, skilled at educating and matching seniors with optimal healthcare solutions. Authorized to work in the US for any employer

Licensed Life and Health Insurance Agent - Multiple Companies - Valdese, NC

(2017-02)

• Contracted with Upline as a Licensed Health Insurance Agent to sell Medicare Advantage and ancillary products in a remote, inbound call center environment.
• Educated clients on Medicare plans and guided them in selecting the best healthcare options through consultative sales presentations.
• Managed client communications, follow-ups, and account support, ensuring a high level of customer satisfaction.
• Maintained compliance with Centers for Medicare and Medicaid Services (CMS) regulations, consistently achieving routine scores of 95 to 100.
• Recognized as a top producer for Upline and licensed in 36 states.

Accounts Receivable Representative - Affinity Living Group - Hickory, NC

(2017-11 - 2020-03)

• Consistently met deadlines for monthly accounting statements and maintained accurate records for client accounts.
• Carried out billing, collection, and reporting activities according to specific deadlines, supporting efficient revenue cycle management.
• Posted all cash receipts, discounts, and allowances to customer accounts timely and accurately.
• Sent billing statements and maintained accurate aging reports, interacting with facility administrators to resolve accounts receivable issues and questions.
• Conducted account research and analysis to support client account resolution.

Economic Support Specialist - Waukesha County Department of Health & Human Services - Waukesha, WI

(2014-06 - 2017-01)

• Determined eligibility and administered healthcare, food share, and childcare economic assistance programs for clients within a five-county consortia.
• Provided support and problem-solving for consumers through an inbound call center, addressing program eligibility questions and concerns.
• Processed applications for various programs and followed up with clients to advise on pending documentation.
• Undertook daily reports requiring follow-up to ensure timely client service.

Financial Counselor; Registrar - Ascension Health - Milwaukee, WI

(1996-08 - 2014-05)

• Reduced bad debt receivables and increased revenue while developing client trust and satisfaction through effective financial counseling.
• Collected demographic and insurance information to create a comprehensive starting point database for the facility.
• Assisted Cancer Care Clinic patients who were uninsured or underinsured to obtain public or private sector assistance.
• Obtained ICD and CPT codes for radiology services and ensured reimbursement by completing prior authorizations.

Bachelor's degree - Natural Science - Carroll College

Associate's degree coursework - Nursing and Accounting - Milwaukee Area Technical College