Joan Young

Dynamic, strategic Healthcare Operations Leader with over 20 years of experience directing high-volume medical practices, multi-site regional centers, and complex clinical support workflows. Proven expertise in revenue cycle enhancement, accounts receivable alignment, and operational P&L management. Expert in driving practice manager accountability, cultivating cross-functional clinical support teams, and maintaining 100% compliance with federal healthcare standards (HRSA).

Medical Practice Operations & Process Improvement Consultant at INDEPENDENT MANAGEMENT CONSULTANT (2024 – 2025)

• Partnered with private healthcare practices and medical startups to optimize practice workflows, billing systems, and medical staffing infrastructures (onboarding, training, and performance metrics).
• Engineered advanced clinical process flows utilizing modern automation tools, boosting patient workstream throughput, reducing waiting cycle times, and improving service accuracy.

Associate Director, Procurement Strategic Sourcing & Team Leadership at THE CENTER FOR BREAKTHROUGH MEDICINES (2020 – 2023)

• Provided strategic, high-touch oversight for complex service line portfolios, managing tier-1 medical vendor and client relationships to ensure uninterrupted clinical and operational continuity.
• Collaborated closely with Finance, IT, and administrative stakeholders to integrate practice management software, medical billing platforms, and technical support frameworks with scaling organizational demands.
• Supervised and mentored a high-performing operations team, translating corporate objectives into clear, measurable weekly SLA milestone reports for C-suite review.

Chief Operating Officer (COO) at BERKS COMMUNITY HEALTH SYSTEM (2017 – 2020)

• Led end-to-end patient-facing operations, clinical standardization initiatives, and workflows across multiple regional medical centers, substantially increasing patient satisfaction and cross-site efficiency.
• Mentored and developed an elite multi-disciplinary healthcare leadership tier, directly supervising Practice Managers, Quality Assurance Supervisors, Risk Managers, and facilities staff to maximize operational performance.
• Formulated and executed rigorous Standard Operating Procedures (SOPs), achieving a 100% compliance and passing rate for high-stakes HRSA federal healthcare audits.
• Managed absolute fiscal health for multi-million-dollar clinical budgets, aligning revenue cycles, optimizing accounts receivable, and proactively resolving P&L variances.

[Insert Degree, e.g., Bachelor of Science in Healthcare Administration / Business] – [University Name]