Reyenlin Fernandez

Dedicated healthcare professional with over 4 years of experience as a Medical Assistant at Lehigh Valley Health Network. Skilled in clinical support, patient care coordination, medical documentation, and FMLA and disability paperwork. Seeking to apply my clinical experience, nursing education, and commitment to compassionate patient centered care in a Licensed Practical Nurse position.

Medical Assistant at Lehigh Valley health Network (2022-05 – Present)

• Prepares patient and equipment for exams/procedures and maintains exam rooms and clinical area.
• Collects and prepares lab specimens/lab requisitions accurately and schedules and obtains authorizations for referrals and/or procedures.
• Adheres to clerical, clinical, and EMR workflows.Performs clerical duties and provides front office support duties such as greeting and welcoming patients and providing excellent customer service both in-person and over the phone.
• Performs medical history collection and medication refill, per protocol
• Identifies actual or potential patient risks and communicates those risks to the licensed nurse or provider upon recognition.
• Collects co-payments, schedules appointments, updates missing patient demographics, obtains referrals and pre-certifications.Uses patient centered care concepts in delivering care and performing related activities.

TEAM MEMBER at QVC (2021-07 – 2022-05)

• Assisted with store stocking, floor-sets and opening/closing procedures

Crew member at McDonald's (2018-07 – 2019-04)

• Communicated clearly and positively with coworkers and management
• Built sustainable relationships of trust through open and interactive communication.
• Cross-trained and coordinated scheduling with team members to ensure seamless service
• Took initiative to find extra tasks when scheduled duties were completed

Waitress at Las Palmas (2017-03 – 2018-05)

• Built and maintained internal and external customer satisfaction
• Maintained high standards of customer service during high-volume, fast-paced operations
• Effectively managed large amounts of incoming calls
• Assisted supervisors to identify and resolve issues in the restaurant
• Built loyal clientele through friendly interactions and consistent appreciation
• Identified and assessed customers needs to achieve satisfaction

Licensed Practical Nurse – Lincoln Technical Institute (2024-10 – 2026-10)

Medical Assistant Diploma – Lincoln Technical School (2021-07 – 2022-05)

High School Diploma – William Allen High School (2016-09 – 2019-06)