Joana Valenzuela

A supervisor with over 10 years of experience in successfully managing employees and accounts. Utilize strong interpersonal and communication skills to motivate staff to increase efficiency and profit margin. Effectively set priorities to meet operational deadlines and longterm goals while supporting accuracy in documentation, accounts, and reports.

Hospitality and safety has been a great skill I have developed throughout my work experience and I continue to learn and enjoy assisting others on their journey.

Customers Service Assistant CSA at American Airlines (2026-02 – Present)

Hospitality, always welcoming and greet customers, assist and support in any way possible, and be friendly and assertive when needed.

• Follow company policies for customers according to customer status.
• Accommodating customer when required.
• Driving jet bridge to connect to aircraft's to deplane and for boarding.
• Open and closing aircraft doors for 320 max, 321, 777-200/300 787.
• Gate agent, scanning and on boarding customer to aircraft's.
• Complying with FAA rules.
• Always being vigilant and complying with safety.

Security Guard at GLOBAL RESILIENCE SECURITY INC. (2024-09 – 2026-02)

Security for private events, Netflix, Convention Center, Disney Concert Hall, Framework, and many more.

• Guard Card
• Vigilance, and assistance.
• Time efficiency
• Safety
• Support for any arising issues and de-escalating when the circumstance arise.

Starbucks Supervisor at Aramark (2026-02 – 2026-03)

• Random register check ups.
• Adhering to Starbucks and LMU standards for safety compliance.
• Greeting and interacting with customers.
• Making sure employee breaks and lunches are taken on time.
• Organizing and ensuring all stations are fully stocked and ready for peak hours.
• Checking inventory
• Handling callouts to ensure we are fully staffed.
• Closing

At Your Service at Macys Inc. (2025-10 – 2025-11)

• Customer Service, Curb side assistance, returns, exchanges, opening and closing registers, Handling cash, and credit / debit card payments.
• Sorting orders for customer pick up and greeting customers.

Bus ambassador at Envoy Air (2023-11 – 2025-09)

• Passenger safety
• Communicating with passengers and directing towards baggage, terminal, flight, and buses.
• Greeting and assisting passengers
• Communicating with team members to help with operation needs

SUPERVISOR at Pico Cleaners Inc (2015-08 – 2024-12)

Managing problems and ensuring customers are satisfied with any service provided by the company, receiving calls, handling day-to-day orders.

• Creating manifest to get confirmation and proof of delivery to avoid any discrepancies.
• Creating and billing hotels monthly, biweekly, and daily according to account statements for residents, and guest.

Supervisor at United Parcel Service Inc. (2023-10 – 2023-11)

• Managing driver to ensure pick up and drop off for same day customers, managing time efficiency.
• Ensuring accuracy on timecards for drivers and trainers for payroll.
• Communicating with customers handling any concerns or misplaced packages.

Top Stock, One touch at Walmart (2021-09 – 2022-04)

• Checking information on inventory is correct as we scan every item being stocked.
• Sorting items according to department to drop off pallets using a jack to aisles and have them stock on to our floor shelves for overnight crew.
• Our team had to make sure our floors would be clean and fully stocked, when and if the products were in inventory.
• Zoning aisle before closing, go backs, one touch: sorting items by department.

PACKER, TAGGER, RECEPTIONIST, SECRETARY at Final Step Logistics (2013-09 – 2015-08)

• Receiving & transferring calls to exact department, with heavy call volume
• Checking inventory from Shipping & Receiving, & Creating Bill of Lading
• Creating labels, and placing them correctly before shipping

High School Diploma – South Gate High School

General Studies – West Los Angeles Community College (2021-03)