Joann Fitchett

Hardworking and detail-oriented administrative and medical secretary with 15+ years of experience in healthcare and office management. Proven expertise in managing executive calendars, coordinating interviews, and maintaining confidentiality in sensitive information. Demonstrated leadership in training staff and enhancing operational efficiency, contributing to improved patient care and satisfaction.

Skilled in Microsoft Office Suite and EMR systems, with a strong focus on documentation accuracy and compliance.

Administrative Secretary at Department of Defense Education Activity (DoDEA) – Center for Instructional Leadership, Americas Region (2025-08 – Present)

• Manages and maintains executive calendars, scheduling appointments, meetings, and travel arrangements
• Screens phone calls and emails; handles inquiries or directs them to the appropriate person for resolution
• Schedules interviews for job applicants; coordinates interview logistics with candidates and hiring managers
• Creates spreadsheets, charts, graphs or presentations using software applications such as Microsoft Office Suite
• Proofreads documents/reports/presentations checking for grammar/spelling errors before finalizing/distributing them
• Manages confidential/sensitive information with utmost discretion adhering strictly to privacy policies/regulations
• Maintains office equipment (printers/scanners/copiers) ensuring they are in good working condition; arranging repairs/maintenance as needed
• Assists with the onboarding process for new employees including preparing orientation materials and coordinating training sessions
• Payroll preparation and submission for all employees
• Prepares and edits correspondence, reports, presentations, and other documents

Ophthalmic Technician at GEORGIA EYE INSTITUTE (2019-05 – 2025-08)

• Input patient data into EMR, ensuring accuracy and efficiency
• Conduct visual tests and scribe when necessary, enhancing patient care
• Manage front office tasks, assisting with appointment scheduling and billing processes
• Perform diagnostic tests, contributing to comprehensive patient evaluations
• Coordinate insurance authorizations, streamlining patient access to care
• Leads equipment calibration and staff training, quickly fixing tech issues to boost diagnostic accuracy and workflow efficiency

Ophthalmic Technician at Boland Eye Center (2016-08 – 2019-05)

• Triaged phone calls from patients and outside contacts and handled in order of importance
• Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries
• Measured and recorded visual acuity and color vision testing
• Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans
• Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction
• Input patient data into EMR, enhancing record accuracy and efficiency
• Assist front office, streamlining appointment scheduling and billing

Ophthalmic/Medical Office Assistant at Vision Source (2014-09 – 2015-01)

• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations
• Answered telephone calls to offer office information, answer questions, and direct calls to staff
• Used Software to schedule appointments for doctor visits and procedures
• Received, recorded and filed medical payments by check, cash, and credit card
• Registered patients and completed associated paperwork for accurate records
• Obtained pre-authorization from insurance companies ahead of medical services

Ophthalmic Assistant at Dr. John R. Stump (1999-11 – 2006-06)

• Input patient data into EMR, enhancing record accuracy and efficiency
• Conduct visual tests and scribe, improving diagnostic precision
• Assist front office, streamlining appointment scheduling and billing
• Perform fundus photography and IOP measurements, supporting eye health assessments
• Led rigorous quality checks on ophthalmic instruments and maintained maintenance logs, reinforcing compliance and efficiency
• Guide patients in pre-visit care and explain treatment plans; enhanced understanding and preventive measures
• Orchestrated patient screenings, ensuring comprehensive medical history
• Managed medical reception, enhancing patient experience
• Conducted rigorous visual tests, contributing to effective treatment plans
• Handled insurance forms, ensuring seamless payment processes
• Coached patients on contact lens use, fostering improved vision

Liberal Arts in Liberal Arts – Liberty University (1991-08 – 1992-06)

General Studies in High School Diploma – Northampton High School (1988-09 – 1991-05)