Joanne Reyes

Dynamic professional with a proven track record at ZCISD, excelling in multitasking and time management. Enhanced operational efficiency through streamlined procedures and effective communication. Strong problem-solving skills complemented by customer service expertise, ensuring high satisfaction and collaboration among stakeholders. Recognized for reducing processing times and fostering team morale.

Principals Secretary - ZCISD - Zapata

(2020-01 - 2026-09)

• Managed daily scheduling and calendar coordination for the principal, ensuring efficient time management.
• Organized and maintained confidential student and staff records, enhancing data accessibility and security.
• Facilitated communication between administration, faculty, parents, and students to promote a collaborative environment.
• Developed office procedures to streamline administrative operations, improving overall workflow efficiency.

Insurance Customer Service Rep - Prontos Insurance - Zapata Tx

(2012-01 - 2018-09)

• Assisted customers with inquiries regarding insurance policies and coverage options.
• Processed claims and ensured timely resolution for customer satisfaction.
• Maintained detailed records of customer interactions and transactions.
• Educated clients on policy terms, conditions, and benefits to enhance understanding.
• Contributed to team meetings with insightful feedback, aiming for continuous improvement in customer service.
• Enhanced team morale and efficiency by organizing regular training sessions on communication and customer service best practices.
• Reduced processing time for claims, aiding in quicker customer resolutions.
• Conducted detailed policy reviews to advise customers on optimal coverage options.
• Negotiated solutions between policyholders and company, finding common ground for disputes.
• Modified, updated and processed existing policies.
• Processed and recorded new policies and claims.
• Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.