Jocelyn Serrano

I am an energetic, caring, and dependable customer service professional with 5+ years of experience working directly with customers in fast-paced environments, including leadership experience as a Starbucks Shift Supervisor. Known for excellent communication, respect, teamwork, organization, and creating a positive environment and experiences for others. I bring strong training, multitasking, problem-solving, payment-handling, cash management, and cleanliness skills.

I really enjoy working with people. My experience at Starbucks has taught me a lot about communication, patience, teamwork, and making people welcome.

Barista/ Barista Trainer/ Shift Supervisor at STARBUCKS COFFEE COMPANY (2021-05 – Present)

• Lead daily operations in a fast-paced, high volume environment while creating a welcoming and positive experience for customers and team members.
• Open and close the store making sure everything is clean and organized for that days operations or the next days operations.
• Supervise and support team members, delegate responsibilities, monitor workflow, and help maintain a respectful and productive work environment.
• Train and coach new and existing employees, providing hands-on guidance, feedback, and encouragement to help them succeed.
• Communicate with customers and team members professional, listen to concerns, and resolve issues with patience and respect.
• Handle cash, credit/ debit card, deposit bags, change orders, and mobile payments accurately while following company procedure and maintaining attention to detail.
• Maintain clean, organized work areas and following company cleanliness and sanitation standards.
• Manage inventory and supplies, prioritize multiple tasks, and adapt quickly to changing customer and business needs.

Sales Associate at VICTORIAS SECRET PINK (2019-11 – 2021-01)

• Welcomed customers, listened to their needs, answered questions, and provided friendly, personalized assistance.
• Processed customer payments accurately and supported an efficient, professional checkout experience.
• Maintained a clean, organized environment and worked collaboratively with team members to support daily operations.

High School Diploma – Alliance Leichtman Levine Family Foundation Environmental Science High School (2015-08 – 2019-06)

– Pasadena City College (2019-08 – 2020-03)