Derryn Johnson

Provides excellent customer service by anticipating customer needs and exceeding their expectations. Trains baristas, adapting methods to individual needs and fostering a positive learning environment. Prepares beverages, food products, and handles cash transactions efficiently while ensuring accuracy in order fulfillment.

Shift Supervisor/Barista Trainer - Starbucks - Albuquerque, NM

(2021-04)

• Provides excellent customer service by anticipating customer needs and exceeding their expectations.
• Trains baristas, adapting methods to individual needs and fostering a positive learning environment.
• Prepares beverages, food products, and handles cash transactions efficiently while ensuring accuracy in order fulfillment.
• Oversees daily operations, ensuring compliance with health and safety protocols for the entire store.
• Won district Barista Championship in 2024

Office Manager - One World Rug Care - Albuquerque, NM

(2019-09 - 2020-07)

• Managed data entry for production, orders, inventory, leads, and sales tracking.
• Developed captivating visual content for social media, newsletters, and website updates to enhance brand visibility.
• Created standard operating procedures, writing, printing, and organizing them in a file cabinet for easy access and reference by the team to ensure consistent adherence across all departments.

Office Administrator - Chess Coach - Learners Chess Academy - Albuquerque, NM

(2018-03 - 2019-05)

• Maintained a safe environment for grades K-8 while encouraging critical thinking and strategic decision-making through the game of chess.
• Provided personalized coaching and feedback to students, adapting instructional methods to cater to different learning styles.
• Responsible for managing invoices, designing pamphlet materials, delivering them to elementary schools, and optimizing office workflows to enhance overall productivity.

Assistant Manager - Econo Lodge Old Town - Albuquerque, NM

(2017-06 - 2020-01)

• Answered multiple phone lines and managed online reputation effectively to ensure positive guest experiences.
• Conducted hiring and training for staff to enhance team performance and maintain high service standards.
• Created eye-catching marketing materials for various services, successfully attracting diverse customer demographics.
• Handled billing, authorizations, and guest satisfaction from booking to checkout.

Extra Actor - NM Film - Albuquerque, NM

(2010 - 2017)

• Worked in productions such as; From Dusk Till Dawn, Observe and Report and Saint John of Las Vegas.
• Participated in various film productions as an Extra Actor, contributing to scene dynamics and overall production quality.

Major in Arts - East Asian Studies - University of New Mexico (2020-08)

Major in Digital Media - Digital Media - Central New Mexico (2017-05 - 2019-05)

High School Diploma - V. Sue Cleveland High School (2012-08 - 2016-05)