Shakiya R

Experienced retail and coffee industry professional with over 20 years of customer service, leadership, and operational experience. Skilled in managing high-volume environments, leading teams, handling cash operations, inventory ordering, and delivering excellent customer experiences. Strong background in coffee shop leadership with proven success in shift supervision, employee training, and day-to-day store operations.

Shift Supervisor / Barista at Starbucks (2020-01 – Present)

• Lead high-volume shifts while coordinating baristas and maintaining workflow efficiency
• Manage cash handling, deposits, and register balancing procedures
• Train and support new employees on operations, customer service, and beverage preparation
• Resolve customer concerns professionally while maintaining company service standards
• Support inventory organization and daily operational needs

Store Manager at BIGGBY Coffee (2020-01)

• Managed daily coffee shop operations, staffing, scheduling, and shift coverage
• Oversaw inventory ordering, supply management, and cash reconciliation
• Led and motivated team members in a fast-paced customer service environment
• Maintained operational efficiency while ensuring excellent customer satisfaction

Retail Associate / Cashier at Tim Hortons, Walmart, Macy's, and Steve & Barry's

• Assisted customers with purchases, transactions, and product questions
• Operated registers accurately in fast-paced retail environments
• Maintained organized sales floors and supported daily store operations

High School Diploma