Jocelyn Soria

Detail-oriented bilingual Medical Assistant with 6+ years of experience in clinical and administrative roles, including patient scheduling, vital signs, EMR management, and customer service. Skilled in maintaining HIPAA compliance, supporting providers, and communicating effectively in English and Spanish. Holds a Medical Assistant diploma and excels in fast-paced healthcare environments.

Medical Assistant at Sing Dy Uy M.D Clinic P.A (2014-11 – 2017-05)

• Managed front desk operations, greeting patients and addressing requests in both English and Spanish.
• Responded to high-volume telephone and in-person inquiries, ensuring efficient patient flow and satisfaction.
• Handled appointment scheduling, insurance verification, and maintained accurate patient records.
• Collected payments, provided correct change, and reconciled daily journal with cash and credit card transactions.
• Demonstrated strong problem-solving skills by calming upset patients and resolving issues to maintain trust.
• Performed administrative tasks including copying, faxing, and managing correspondence with attention to confidentiality.

Medical Assistant at MCH Family health clinic (2017-10 – 2020-07)

• Answered multi-line phones and assisted callers in both English and Spanish, ensuring clear communication and patient satisfaction.
• Scheduled appointments for multiple practitioners, maintaining accuracy and efficiency in a fast-paced environment.
• Maintained and updated patient records, including registration and medical history, in compliance with HIPAA regulations.
• Utilized electronic medical records (EMR) systems such as Power Chart and Cerner to manage patient information.
• Reconciled and secured cash drawer at end of shift, following billing and payment procedures.
• Provided high-quality customer service, addressing patient inquiries and resolving concerns promptly.
• Trained new team members on clinic procedures, EMR systems, and HIPAA compliance.
• Opened and closed the clinic on designated days, ensuring readiness and security.
• Managed document filing and data entry with attention to detail and confidentiality.

Diploma in Medical Assistant – Southwest University (2013-03 – 2013-12)