Jocelyn Thompson

Accomplished sales, customer service, and operations professional with decades of experience building client relationships, leading teams, and delivering high-quality customer experiences.

Background spans furniture retail, catering operations, call-center leadership, and real estate. Proven ability to support revenue growth, coach employees, resolve complex customer concerns, negotiate effectively, and manage fast-paced operations with a relationship-first approach.

Realtor - YHSG Realty - Buford, GA

(2019-03 - 2025-09)

• Developed marketing strategies to attract clients and promote residential real estate opportunities.
• Guided clients through property transactions, providing responsive service, market insight, and negotiation support.
• Built relationships with vendors, contractors, attorneys, and other professionals to facilitate smooth transactions.
• Resolved transaction challenges with practical solutions while coordinating projects from initiation through completion.

Sales Lead - Badcock Furniture - McDonough, GA

(2023-10 - 2024-10)

• Delivered consultative customer service throughout the sales process, from initial inquiry through purchase completion.
• Built repeat-client relationships through consistent communication, product knowledge, and follow-up.
• Supported and coached sales associates to strengthen individual performance and customer experience.
• Applied objection handling, cross-selling, and product expertise to support store sales goals.

Salesperson / BDC & Service Department - Nalley Toyota & Hyundai - Georgia

(2013-01 - 2016-12)

• Supported customers across automotive sales, Business Development Center (BDC), and service-department functions.
• Handled inbound and outbound customer communication, appointment scheduling, lead follow-up, and service coordination.
• Built customer relationships, identified needs, and helped connect clients with appropriate vehicle sales and service solutions.
• Worked across sales and service teams to support customer satisfaction, retention, and dealership business goals.

Sales Lead - American Signature Furniture - Lithonia, GA

(2016-09 - 2020-07)

• Managed customer relationships across the complete sales cycle and helped customers make confident purchasing decisions.
• Generated leads, expanded referral networks, and identified opportunities for business growth.
• Used negotiation, objection-handling, and cross-selling techniques to support revenue goals and customer satisfaction.

Team Lead / Manager - First Street - Colonial Heights, VA

(2008-01 - 2013-12)

• Advanced from Team Lead to Manager based on leadership, performance, and ability to motivate employees.
• Supervised daily call-center operations, including staff coaching, scheduling, performance support, and customer issue resolution.
• Maintained service standards while addressing escalated concerns and supporting team productivity and performance goals.

Catering Management - Ukrop's - Virginia

(1986-01 - 1989-12)

• Supported and managed catering operations, including customer orders, staff coordination, service quality, and event preparation.
• Delivered service-focused customer experiences in a fast-paced fresh-food retail and catering environment.
• Coordinated employees and operational details to support accurate, timely execution of catering orders and events.

Mass Communication and Theatrical Arts - George Mason University