Joel Reyes

Technical Product and Architecture Leader with over 15 years of experience defining, architecting, and delivering cloud-native lending and financial services systems in highly regulated environments. Proven track record leading major platform modernizations, including the re-engineered Farmer Mac lending platform at Salesforce and enterprise loan origination systems at Citibank. Exceptionally skilled at translating complex business requirements (origination, servicing, settlement) into clear technical specifications for multi-disciplinary engineering teams.

Deep hands-on expertise in microservices, event-driven architectures, secure integration frameworks, and cutting-edge AI/ML document intelligence.

AI Product & Delivery Lead / Principal Architect at Agentrology (2024-01 – Present)

• Define product strategy, technical roadmaps, and execution plans for cloud-native AI agent platforms from initial business discovery through to final deployment and user enablement.
• Architect and ship production-ready multi-agent systems specializing in ML-powered document-intelligence automation, automated property valuation, and lead generation workflows.
• Lead cross-functional collaboration with client engineering, security, and business stakeholders to deploy AI-enhanced automations that compress manual data-processing cycle times.
• Establish adoption metrics, scalability benchmarks, and operational efficiency KPIs to articulate technical value propositions to both C-level sponsors and engineering teams.

Senior Technical Architect (Product & Delivery) at Salesforce (2018-01 – 2024-12)

• Owned end-to-end strategy, technical specification, and roadmap delivery for enterprise platform programs across 20+ Fortune 500 clients, balancing architectural debt against business priorities.
• Led the build and delivery of the re-engineered Farmer Mac loan system, translating complex commercial lending and credit requirements into sprint-ready work for global engineering teams.
• Designed multi-cloud, microservices-aligned, and event-driven integration strategies (Salesforce, Heroku, Kafka, AWS) utilizing robust OAuth-based authentication, reducing integration timelines by 40%.
• Delivered AI-driven predictive analytics and automation features that improved core system processing performance by 20% and boosted platform capability adoption by 15%.
• Maintained daily alignment with corporate executive sponsors to manage technology risk, security posture, and compliance delivery within highly regulated financial services frameworks.

Product Manager / Scrum Master at ReyesTek (2016-01 – 2018-12)

• Directed product vision and lifecycle execution for a portfolio of enterprise software solutions, accelerating product launch velocity by 25%.
• Managed distributed, cross-functional engineering teams of 12+ across multiple regions (US and International), translating business rules into technical user stories and managing scope trade-offs.
• Advised executive stakeholders on product scoping, resource optimization, and modern platform integration patterns.

Engagement Manager – North America at Zebra Technologies (2015-01 – 2016-12)

• Defined deployment roadmaps, scope baselines, and performance forecasts for enterprise cloud-native software implementations.
• Executed validation cycles and technical proof-of-concepts with client decision-makers, driving a 40% increase in enterprise platform adoption.

Application Development Consultant / Senior Evangelist at Microsoft

• Served as the dedicated platform and architecture advisor to prominent financial ISV including SunGard, Diebold, directing product teams on enterprise stack architecture, cloud migration, and technology roadmaps.
• Led technology adoption and systems modernization roadmapping engagements for premier financial institutions, including Raymond James, SunTrust and Bank of America.

AVP, Product Manager / Applications Development at Citibank, N.A.

• Served as Product Owner for the comprehensive migration of the student loan origination system from legacy mainframe environments to a distributed, web-enabled platform.
• Managed product direction, functional specifications, and delivery sequencing for core internal banking applications across multiple concurrent enterprise projects.

Board Member at Family Trust Federal Credit Union

• Provided governance-level oversight, risk management strategy, and regulatory compliance review for a federally regulated financial institution.

Bachelor of Science (B.S.) in Computer Science – Rochester Institute of Technology

Multi-Project Management Studies in Managing the Software Process – Carnegie Mellon University