Joey Gilchrist

Ticket Office Manager at Milwaukee Repertory Theater (2024-06 – Present)

Lead daily pre-shift meetings, manage assistant managers and associates, oversee ticketing operations using Tessitura system, handle financial transactions, conduct interviews and employee reviews, and pitch donation campaigns.

• Lead daily pre-shift meetings
• Create a monthly schedule for assistant managers and regular associates using excel
• Use of Tessitura ticketing system
• Open and close ticket office - count/store money, count ticketing stock, wipe down surfaces, print/scan materials, etc.
• Directly report to the Director of Ticketing and Tessitura
• Conduct interviews and employee reviews
• Answer questions, sell tickets and subscriptions, etc. to patrons over the phone and at the window
• Pitch new solicited donation scripts for different campaigns
• Enter and approve associate's bi-weekly payroll

House Manager at Harris Theater Chicago (2021-09 – 2024-06)

Oversaw front-of-house team and daily operations including patron greeting, ticket scanning, seating, coat check, and assisted listening devices. Managed money handling via POS system and communicated with production team.

• Lead pre-shift and post-shift meetings
• Oversee front-of-house team and daily tasks: greeting, ticket scanning, the seating of patrons, coat check, assisted listening devices, etc.
• Knowledge on performance and event details, parking, surrounding areas, emergency protocols.
• Handling of money: tracking, and assisting in patron transactions via the POS System (Square) at merchandise stands
• Communicate with the production team: run times, holds, and timing. Making announcements over the intercom based on information provided from back-of-house

Box Office Representative at Marriott Theatre Lincolnshire (2023-03 – 2024-06)

Assisted customers with ticket purchases, exchanges, seating information, and parking directions. Sold subscriptions and managed ticketing using AudienceView system.

• Help customers with purchases, exchanges, seating map, parking directions, and hotel layout.
• Sell and sign up customers for multiple subscription levels and the perks that follow
• Knowledge of the AudienceView ticketing system and Marriott Theatre website navigation
• Handling cash and will call at the ticketing window
• Filing, copying, and other basic office duties

Box Office Representative at Ravinia Music Festival (2022-05 – 2023-08)

Assisted customers via phone and in-person with performance information, seating maps, parking directions, and handled cash transactions, ticket exchanges, and will-call services. Seasonal position.

• Assisted customers on the phone/in person with any questions concerning performances, events, park information, seating map, website issues, transportation/parking directions
• Handling cash, ticket sales, ticket exchanges, ticket donations, and will-call
• Filing, copying, and other basic office duties

Production Assistant at Ravinia Music Festival (2021-05 – 2021-08)

Internship position involving front desk operations, social media planning, artist support, and backstage production assistance for concerts, rehearsals, and recordings.

• RSMI Front Desk - greeting guests and providing them with directions to the park
• Social media planning and designing posts for concert promotions
• Catered to artists' needs - picking them up from the airport, dropping them off at the hotel, assisting with any complaints or concerns regarding housing, scanned/printing/filing sheet music
• Directed and helped with backstage production during RSMI concerts, rehearsals, and recordings

Front Desk/Human Resources Assistant at Chicago Botanic Garden (2019-03 – 2019-08)

Front desk operations including guest greeting and subscription sales, combined with HR support including office duties, event setup, and conference room management.

• Front Desk: Welcoming guests, selling subscriptions and/or merchandise, park directions, etc.
• Human Resources Assistant: Basic office duties (copying, scanning, filing, sending mass emails), as well as setting up conference rooms and special events for staff/guests

Bachelor of Arts in Music Business – Columbia College Chicago (2019-08 – 2022-12)

Associate of Arts – Oakton Community College (2017-08 – 2019-06)