Kirsten Robert

Experienced Dental Office Manager with over 15 years of expertise in dental practice administration, insurance coordination, patient relations, and revenue cycle management. Highly skilled in dental insurance verification, practice operations, payroll administration, staff leadership, and regulatory compliance. Proficient in Dentrix, Open Dental, Microsoft Excel, and dental coding and billing processes.

Recognized for improving operational efficiency, supporting practice growth, and delivering exceptional patient service.

Office Manager at Crystal Coast Dentistry (2017-12 – 2026-08)

Directed daily operations for a busy dental practice, ensuring efficient workflow and exceptional patient service.

• Managed staff scheduling, payroll administration, and overall office performance.
• Recruited, hired, trained, and retained administrative and clinical team members.
• Led daily morning huddles to optimize scheduling, productivity, and patient care.
• Oversaw accounts payable and accounts receivable functions.
• Verified dental insurance benefits, eligibility, deductibles, annual maximums, waiting periods, and plan limitations.
• Processed insurance payments, including EFTs and paper checks, while maintaining accurate financial records.
• Served as HIPAA and OSHA Coordinator, ensuring regulatory compliance and annual staff training completion.
• Tracked key performance indicators and reviewed monthly practice goals and outcomes.
• Managed provider credentialing with PPO insurance networks.
• Maintained advanced knowledge of CDT coding and dental insurance procedures.

Insurance Coordinator at Crystal Coast Dentistry (2014-09 – 2017-12)

• Verified dental insurance coverage, benefits, eligibility, and plan limitations.
• Processed insurance payments and maintained accurate patient and insurance accounts.
• Monitored and resolved outstanding patient balances and insurance claims to improve collections.
• Collaborated with dentists and clinical staff to coordinate treatment plans and maximize case acceptance.
• Prepared and reviewed treatment plans with patients, explaining benefits and financial responsibilities.
• Communicated effectively with insurance carriers regarding unpaid or denied claims.
• Managed front desk operations, scheduling, and patient service activities.
• Built strong patient relationships through professional and responsive communication.

Patient Coordinator at Gerald A. Lipps, DDS, PA (2008-01 – 2013-04)

• Managed patient scheduling and front office operations.
• Maintained patient accounts and followed up on outstanding balances to support practice collections.
• Coordinated treatment plans and patient appointments with the dentist and clinical team.
• Delivered exceptional customer service while fostering positive patient relationships.
• Assisted with administrative and financial processes to support efficient office operations.

– East Carolina University (1999 – 2001)