Joey Santillan

Goal-oriented fulfillment professional and business management student with nine years of dedicated experience delivering strong retail metrics. Proven track record of cross-departmental problem-solving, team training, and executing strategic data-driven adjustments to optimize store operations.

Fulfillment Expert at Target (2016-12 – Present)

• Led a strategic fulfillment management project that successfully reduced the OPU INF rate in the Market department from 2.11% to 1.69% over a four-month period.
• Collaborated across departments to optimize Specialty Sales inventory accuracy, driving down the section's OPU INF rate from 1.25% to 1.20% between January and April 2026.
• Analyze weekly fulfillment metrics and lead team meetings to align closing leaders and team members on execution plans, ensuring consistent achievement of key performance indicators.
• Train and mentor incoming team members on complex multi-step fulfillment processes, order accuracy, and efficient batch navigation to minimize low batch times.
• Audit low stock levels, record pulled inventory with precision, and partner with logistics to ensure the sales floor is systematically replenished.
• Standardize packing, padding, and organizational strategies within put-to-hold areas to prevent product cross-contamination and guarantee order quality.

Bachelor of Science in Business Management – California State University, Northridge (2026-07)

Associate in Arts – Moorpark College (2024-05)