John M. Silva

Customer-focused hospitality professional with experience managing wine bars, serving guests in winery and restaurant environments, and leading daily front-of-house operations. Proven ability to create exceptional guest experiences, drive wine club memberships, support revenue growth through upselling, and train team members. Recognized for professionalism, reliability, and relationship-building with guests and staff. RBS and Food Handler Certified.

Bartender / Bar Manager at MacArthur Park Restaurant (2026-01 – Present)

• Deliver exceptional guest experiences in a events centric restaurant and bar environment.
• Promote wine selections through personalized guest engagement.
• Manage opening and closing procedures, cash handling, inventory, and daily operations.
• Maintain product knowledge of wine, beer, and spirits to support guest recommendations and increase sales.
• Coordinate with kitchen and service staff to ensure seamless dining experiences.

Bartender / Server at Domenico Winery & Osteria (2025-01 – Present)

• Provide attentive service to winery and restaurant guests, creating a welcoming and memorable experience.
• Educate guests on wine offerings and assist with tasting selections and purchases.
• Support wine club growth through relationship-focused service.
• Perform opening and closing duties, inventory management, and venue setup.
• Collaborate with team members during private events, tastings, and high-volume service periods.

Wine Bar Manager / Server at Vino Locale (2023-01 – 2025-12)

• Managed daily operations of a busy wine bar, including scheduling, inventory control, staff training, and guest service.
• Trained and mentored team members on service standards, wine knowledge, and customer engagement.
• Increased guest retention by fostering a welcoming, community-focused atmosphere.
• Oversaw ordering, receiving, and stocking of wines, spirits, and supplies while minimizing waste.
• Ensured compliance with responsible beverage service standards and company policies.

Owner / Carpenter / Handyman at JMS Handyman Services (2000-01 – 2023-12)

• Independently operated and managed a successful service business for residential and commercial clients.
• Built a reputation for reliability, communication, customer satisfaction, and attention to detail.
• Managed scheduling, budgeting, vendor relationships, and project completion.
• Developed strong problem-solving skills and a customer-first approach transferable to hospitality settings.

Operations Specialist, Second Class – United States Navy

Diploma – Atwater High School