Mac Shannon

Hospitality professional with 16+ years of experience delivering exceptional guest service in high-volume bars, restaurants, breweries, sports arenas, live entertainment venues, and casual fine dining establishments. Known for building loyal clientele, increasing sales through outstanding service, maintaining organized and profitable bar operations, and thriving under pressure. Experienced in craft cocktails, beer, wine and premium spirits, liquor inventory, cocktail development, cash handling, and daily bar operations.

Server at Dave & Buster's (2022-04 – Present)

• Provide exceptional service in a fast-paced, high-volume entertainment venue.
• Increase food and beverage sales through personalized recommendations.
• Resolve guest concerns professionally while maintaining an outstanding guest experience.

Shop Manager at A 2nd Look Barber & Beauty Salon (2025-11 – Present)

• Manage daily operations, scheduling, inventory, customer service, and vendor relationships.
• Maintain high standards of professionalism, organization, and client satisfaction.

Event Bartender at Oracle Arena (Levy Restaurants) (2016 – 2017)

• Bartended concerts, NBA games, and major events in an extremely high-volume environment.
• Delivered fast, accurate service while following responsible alcohol service procedures.

Bartender at Up & Under Pub (2016 – 2017)

• Managed a busy neighborhood rugby pub while building strong relationships with regular guests.

Bartender at State Room Brewery (2015 – 2016)

• Prepared craft cocktails and assisted with liquor inventory and beverage quality control.

Bartender at The Corner Store (2012 – 2013)

• Provided attentive service in a casual fine dining environment while maintaining speed and professionalism.

Bartender at The Baltic (2009 – 2012)

• Bartended at a family-owned German-American restaurant and live music venue, building a loyal customer following.