John Nuzzo

am a problem solver with a knack for finding practical solutions to complex challenges. I enjoy working on projects that require creativity, strategy, and attention to detail. My professional experience includes leading teams, managing operations, and driving results in customer support, service, sales, and marketing. I focus on streamlining processes, enhancing customer experiences, and delivering impactful outcomes.

Operations and Project Management professional with over 20+ years of experience leading moderate to large projects with a customer centric approach. Skilled in managing multiple projects with competing priorities, clear communication, and team leadership. Known for enhancing customer experiences through innovative strategies and driving business growth.

Core Competencies

• Operations Management
• Project Management
• Business Development
• Customer Relationship Management
• Team Leadership
• Strategic Planning
• Sales and Marketing

Metro Machinery Repair Service — Woodstock, IL

Director of Business Development and Marketing

March 2024 - Present

• Lead business development and marketing initiatives to drive growth in CNC repair and maintenance services.
• Cultivate and maintain key client relationships, emphasizing the customer experience and project excellence.
• Collaborate with senior management to define marketing strategies and business objectives for expansion.

Creation Technologies — Oak Creek, WI

Program Manager

September 2022 - March 2024

• Managed the Milwaukee location’s largest revenue-generating customer, overseeing the account’s P&L and driving strategic initiatives.
• Grew the account’s revenue by 60% through targeted project management and customer relationship strategies.
• Directed program management with a commitment to delivering on project timelines, enhancing client satisfaction, and implementing operational efficiencies.

Velocity Marketing Group — United States

Sales Executive

April 2022 - April 2023

• Drove sales for marketing services including SEO, website design, and digital marketing solutions.
• Engaged with clients to optimize their online presence and drive business results through customized strategies.

Midwest Heating and Cooling — Mukwonago, WI

Sales Manager

April 2021 - April 2022

• Built and managed three sales divisions, increasing revenue through strategic planning and sales execution.
• Developed metrics-based performance evaluations to ensure departmental success and growth.

TouchPad Electronics — Mukwonago, WI

Project Manager

October 2019 - March 2021

• Managed projects focused on technical build assemblies for NPI and production, ensuring on-time, in-scope delivery.
• Fostered positive customer relationships by consistently delivering project updates and maintaining comprehensive project documentation.

Earlier Roles

• Triple Crown Products, Inc. — Sales Associate
• MMDK Inc. DBA Surplus Export/Karma Surplus — Vice President of Operations
• Fidelitone — Production/Purchasing Manager
• Premier Printing & Packaging — Vice President of Operations
• Marketing Alternatives — Production Manager

Education

Pasco-Hernando State College

General Education

Technical Skills

SalesForce, Microsoft Office Suite, QuickBooks Pro, Google Suite, Affinity Photo, Zoom, Microsoft Teams, Oracle, AS400, Canva

Attended college for a few years before transitioning to start my professional career.