Ryan Gintoft
Director of IT Operations
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About
Technology and IT operations leader with over 17 years of experience driving operational excellence, organizational transformation, and business-aligned technology strategies across managed services, portfolio business environments, and high-growth organizations. Proven success leading IT operations, ITSM maturity initiatives, Agile portfolio management, shared services strategy, and enterprise business systems integration. Expert at building resilient teams, improving operational governance, and maintaining service continuity during periods of executive leadership instability.
Demonstrates strong business and financial acumen through full ownership of budgeting, procurement governance, KPI reporting, and strategic vendor management.
Experience
Director of IT Operations at Potawatomi Ventures (PBDC) (2022 – Present)
- Lead IT operations and service delivery for a portfolio business organization, overseeing infrastructure operations, service delivery, operational governance, vendor management, budgeting, procurement, and cross-functional initiatives, with approximately $1.5M in annual departmental spend
- Served as interim leader of a 20-person IT department during an executive leadership transition following the departure of the Vice President of IT; otherwise reported to CIO & managed 10 reports
- Designed and managed a significant IT department reorganization to improve accountability, scalability, cross-functional alignment, and operational effectiveness
- Contributed significantly to the organization’s achievement of CMMC 2.0 Level 2 certification
- Implemented Agile Scrum portfolio and project management practices across interdisciplinary IT teams
- Coordinated implementation of ITIL-based IT Service Management (ITSM) processes, including change management, lifecycle management, and asset governance
- Led integration of ITSM workflows and operational processes with Microsoft Business Central following an enterprise ERP evaluation and adoption initiative
- Designed and implemented a centralized endpoint rental service model and license lifecycle management with SLA-driven shared services, standardized processes, and subsidiary cost allocation
- Established KPI-driven operational reporting and service metrics to improve visibility, accountability, and service performance
- Owned IT budgeting, procurement operations, vendor management, and departmental business operations
- Provided leadership across organizational transformation, ITSM implementation, ERP integration, shared services strategy, and broader IT operational modernization initiatives
District Manager at Impact Networking (2019 – 2022)
Led team of IT consultants supporting SMB organizations across diverse industries and technology environments. Oversaw service delivery operations, engineering coordination, account management, operational performance, customer satisfaction, and consulting maturity initiatives.
Virtual Chief Information Officer (vCIO) at Impact Networking (2017 – 2019)
Served as outsourced IT leader for SMB organizations, guiding technology strategy, operational planning, modernization initiatives, and business technology decision-making.
Senior Network Engineer at Stamm Business Technologies (2013 – 2017)
Advanced into technical leadership role supporting clients through IT engineering, consulting, operational planning, and infrastructure modernization initiatives.
IT Administrator at Tailored Label Products (2011 – 2013)
Managed day-to-day IT operations, infrastructure administration, user support, and operational technology needs within manufacturing environment.
Support Engineer at RWS (SDL International Inc.) (2009 – 2011)
Support Technician at Apple Inc. (2006 – 2009)
