John Wardell

My favorite part of every job I have worked has been making my customers, clients, or individuals I care for feel safe, secure, and happy to be in my company.

I have been told that my voice is calming and that what I was known best for was reliability and maintaining my calm demeanor at all times.

Community Work and Independence at RDSP (2025-01 – Present)

Cooking, cleaning, resolving conflicts while remaining calm and collected myself, helping individuals achieve personal goals and using the office suite to track and keep schedules, budgets, and plans between staff members.

Maintenance Worker at Crandall public library

Customer Service Representative at EG America Cumberland Farms (2024-06 – 2025-01)

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Built rapport with customers through active listening, empathy, and personalized interactions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Upsold additional products or services to customers based on their needs and preferences
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
• Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
• Increased efficiency by suggesting and implementing process improvements that reduced average handling time for customer inquiries
• Customers regularly thank me for being polite and efficient
• Did all of my assigned tasks as well as picking up the slack left by coworkers
• Came in early and stayed late as needed

Customer Service Representative at EG America Cumberland Farms (2022-01 – 2022-10)

Owner/Operator at Champ Vapes (2018-08 – 2020-01)

I performed all duties of all employees in a retail setting until tax on nicotine vapes made the products unaffordable for my customer base.

Standard assembly at Medline Industries

Cook

Associate's degree in European History – SUNY Adirondack (2014-09 – 2016-06)

High school diploma – Queensbury Senior High School (2014-06)