Team Lead Warehouse Operations - Conmed - Lithia Springs, GA
(2022-03)
Responsible for successful performance of order selecting and shipping process amongst the Domestic shipping department. Provide direct support to supervisor as it relates to company objectives, training, and communication. Assist in the successful shipping and receiving of items in a cross-functional environment using RF Scanner, WMS, and Softeon. As needed, coordinate amongst shipping platforms to ensure quality expectations are met. Perform other duties as assigned by management.
- Successfully managed the loading and unloading process for over 1500 shipments per month, improving inventory accuracy by 40% through adherence to inventory control instructions and guidelines
- Performed and implemented daily preventive maintenance schedule for forklift operations, reducing equipment downtime by 30% and expanding machinery lifespan by 25%
- Executed the picking and packing of inventory for over 500 shipments monthly, enhancing operational efficiency and achieving a 99% on-time delivery rate while maintaining strict adherence to shipping deadlines
- Enhanced health and safety standards, leading to a 40% reduction in workplace incidents by conducting regular safety audits and training sessions
- Overhauled stock control processes, leading to a 15% improvement in stock accuracy and a 10% reduction in stock discrepancies through effective reconciliation with data storage systems
- Coached and managed a team of 75 warehouse staff, resulting in a 35% in team productivity and a 40% improvement in task completion times by delegating responsibilities and conducting performance appraisals
- Evaluated and optimized warehouse operations, implementing strategies that increased operational efficiency by 30% and reduced processing time for order fulfillment by 27%
- Led various warehouse operations, including order selecting and shipping for both domestic and international shipments, resulting in a 99% increase in on-time delivery rates and 15% improvement in customer satisfaction scores
- Directed facility operations, identified and addressed key concerns, monitored productivity, and analyzed business reports, leading to a 23% increase in overall facility performance and a 18% reduction in operational costs
- Managed logistics and staffing schedules for a team of 10, successfully aligning workload distribution with facility goals and achieving ss improvement and throughout an order accuracy
- Streamlined company culture to help company's survey results of 40% positive increase
Accounts Receivable/Payable Manager - EmployBridge LLC - Atlanta, GA
(2020-04 - 2022-02)
Responsible for the collection and analysis of credit information and financial data in accordance with credit policy and applicable law to extend trade lines of credit.
- Review area results with the Director of Credit and Collections and complete specific objectives as assigned
- Have rapport with sales reps, vendors, and attempt meetings as needed
- Notify clients when accounts are delinquent and or past due to secure payment
- Process system to document, record, process invoices, communicate with clients for all financial status and all collection efforts
- Inquire any discrepancies, adjust payments with correct schedule, reconcile issues or accounts with clients statements
- Review statements, invoices, and potential charges
- Construct analytical reports based on account information
- Generate top notch customer service to all clients to have a solution to all situations and or circumstances on the best behalf of the company
- Create queries, troubleshoot, and other summarizes to determine aged accounts and the appropriate steps to settle accounts
- Fix, restore, or repair all relative issues to accounts
Senior Recovery Manager - Alliance Data Systems Corp - Westerville, OH
(2007-06 - 2019-02)
- Collected $4M+ for the company throughout tenure, far exceeding the average of $2M for the 7-year timeframe
- Monitor KPI's to achieve quality of performance, collection levels, and other goals and objectives
- Proved critical in department achieving 120% of target, growing monthly budgeted forecast from $5M to $6M
- Retrain and coach 75% of the department on collection procedures and negotiation tactics to achieve monthly departmental goal of $5M within 1 month
- Designed and implemented an innovative collections model and structure for supervisors to help manage and coach their teams to collect better
- Greatly improved team's confidence and performance
- Improved performance tracking by initiating and creating a new statistical adjustment model to track newly collected monies monthly using employee identification numbers
- Worked with Analytics team on developing the system
Inside & Outside Manager - Rent-A-Center - Columbus, OH
(2005-06 - 2007-06)
- Enhanced the credit and collection process, ensuring systematic follow-up and collection of all past due receivables to meet percentage goals
- Created new business for account managers and drove timely completion of deliveries, account management activities, and customer service calls through coaching, training, and marketing (print and telemarketing)
