Jolithia Collins

Meticulous Professional with 6+ years of experience in high-volume administrative coordination, client relationship management, and logistics. Expert in Travel Planning and Itinerary Management with a proven track record of using complex Reservation Systems and CRM tools to optimize operational efficiency.

Advanced

Master of Science in Business Administration holder skilled in Digital Organization and Internet Research to drive client acquisition and build long-term brand presence.

Pedestrian Mapping Operator / Surveyor - VOXELMAPS INC. - Los Angeles

(2020-07)

• Coordinate intricate travel schedules and field logistics for project teams, ensuring 100% on-time Travel Planning and execution.
• Build and maintain positive public relations through professional field interactions, utilizing proactive Customer Relationship Management strategies.
• Research and organize complex travel itineraries while providing comprehensive administrative reporting for high-volume operations.
• Organize meticulously detailed digital data records and project documentation to support seamless internal communication and Digital Organization.
• Apply technical sensor operation skills to conduct asset identification and data collection, demonstrating extreme attention to detail.

Front Desk Associate - IVY PARK AT CULVER CITY - Los Angeles

(2021-12 - 2023-02)

• Coordinated daily front desk operations, managing high volumes of administrative planning tasks and visitor inquiries.
• Managed Reservation Systems for guest check-in/check-out and facilitated detailed scheduling for facility services.
• Utilized the EPIC system as a primary CRM tool to update demographic information and verify insurance eligibility for guest support.
• Researched and maintained accurate recordkeeping and filing systems to ensure Digital Organization and compliance with safety protocols.
• Tracked employee attendance and payroll activities, demonstrating consistent attention to detail in timekeeping reporting.

Front Desk / Patient Treatment Coordinator - A SMILE 4 U - Atlanta

(2020-11 - 2021-04)

• Managed Itinerary Management for client visits by coordinating complex daily calendars and appointment scheduling.
• Operated EPIC software as a central Reservation System for insurance verification and update of clinical documentation.
• Built strong client relationships through proactive communication and lead management, handling all incoming calls and digital inquiries.
• Organized office inventory and processed payments while conducting Internet Research for billing procedures and communication strategies.
• Supported financial administration through accurate payroll recording and coordination with management for timely processing.

Security Officer - HSS INC. - Atlanta

(2018-10 - 2020-09)

• Supervised facility access control and maintained a secure workplace environment through vigilant monitoring of safety procedures.
• Organized and prepared meticulous incident reports, ensuring all documentation met strict administrative standards.
• Delivered supportive and professional customer service to build trust and ensure a safe experience for all occupants.
• Coordinated with team members to resolve safety conflicts and address security inquiries efficiently.

Telesales Representative - COMCAST CABLE & XFINITY INTERNET - Atlanta

(2017-05 - 2018-05)

• Managed Sales Lead Generation and customer accounts to drive service upgrades and revenue growth.
• Utilized CRM strategies to maintain accurate client information and provide personalized service recommendations.
• Researched customer billing inquiries and resolved discrepancies to improve long-term client retention.
• Built sustainable brand presence by delivering high-quality service recommendations and addressing pain points proactively.

Master of Science - Business Administration & Management - GRAND CANYON UNIVERSITY (2018-01 - 2020-10)

Bachelor of Science - Business Management - GRAND CANYON UNIVERSITY (2015-05 - 2018-01)