Jon Mancini

Enterprise technology professional with 14+ years leading organizations through operational change across Apple, Yale, Yale New Haven Hospital, Travelers, Disney, Raytheon, Netflix, and Kuehne + Nagel. Career built on the same cycle this work requires now with AI: understand how a team actually works, find the friction, design the fix, ship it, train the people affected, and measure whether adoption is real. Currently builds production software and AI-powered workflow automation with Claude and Claude Code, operates a production AI data pipeline, and advises executives on practical AI adoption.

Record includes nationwide platform migrations, an 80,000-user FedRAMP rollout, hospital-wide clinical adoption workshops, and shipped automations that replaced manual work for business clients.

Founder at Mancini Tech Solutions LLC (2025-08 – Present)

• Use Claude and Claude Code daily to build and ship production software and AI-powered automations that replace manual document, reporting, and communications work for business clients.
• Built and shipped SpeedTrack, a production delivery-pay application for a logistics subcontractor that replaced manual spreadsheet payroll work; owned requirements, design, build, deployment, documentation, and user support end to end.
• Operate a production AI data-enrichment pipeline (Gemini) on a 50,000+ record lead-intelligence platform designed, built, and run in-house.
• Maintain a secure multi-tenant platform for an academic health-sciences client with role-based access control, audit logging, and Microsoft Entra ID single sign-on.
• Built and operate two production iOS applications live in the Apple App Store, including backend, authentication, and payment infrastructure.

Director of Technology & AI (Part-Time Advisory) at The Aldrich Group (2025-09 – Present)

• Advise a regional executive search and organizational development network and its member companies on AI adoption, workflow automation, digital tools, and practical technology modernization.

Zoom Phone System Administrator at NACVA (2024-10 – 2025-08)

• Led the companywide migration from RingCentral to Zoom Phone for 200+ users; delivered role-specific workshops across the organization, including the sales team on Zoom Contact Center, and personally trained the COO and executive staff.
• Created role-specific training and documentation that improved adoption and reduced ongoing support requests; owned carrier coordination, number porting, administrative roles, call queues, and platform configuration.

VoIP System Administrator / Project Manager at Kuehne + Nagel (2022-11 – 2024-03)

• Directed a nationwide Zoom Phone transition across all U.S. offices and warehouses; diagnosed how each site worked before cutover, administered users, roles, call queues, and auto attendants, and delivered site-by-site workshops training 500+ employees.
• Coordinated network engineers, carriers, and vendors on SIP trunking and number porting; configured endpoints through corporate firewalls and maintained zero downtime through facility renovations.

Production Support Specialist at Netflix (2021-11 – 2022-10)

• Supported enterprise production infrastructure for global studio operations across Windows, macOS, and Linux, sustaining a 500+ case monthly resolution volume in Zendesk.
• Administered Microsoft 365 and Google Workspace at scale; managed application access through Google Groups and software licensing for Microsoft 365, Adobe, and DocuSign.

Application Security Analyst at Raytheon (2020-04 – 2021-10)

• Provided Level 3 application support and delivered employee training workshops for an 80,000-user, FedRAMP-compliant Zoom for Government rollout that replaced Webex during the UTC and Raytheon merger; with one-to-one training impossible at COVID remote-work scale, employees signed up for scheduled workshop sessions.
• Resolved application, access, and authentication issues while working daily with identity, security, SSO, and networking teams under defense-grade change control and audit governance.

Information Technology Analyst at The Walt Disney Company (2019-03 – 2020-04)

• Provided Level 2 support for the Disney+ global launch and 20th Century Fox integration; delivered ITIL Major Incident Management and daily incident reporting for senior leadership.
• Documented common ServiceNow resolution workflows in Confluence, presented the knowledge base to senior leadership, and used it to train 10+ new employees; the documentation outlasted the project as a team resource.

Information Technology Specialist at Travelers (2018-06 – 2019-03)

• Led deployment of 1,000+ Windows 10 devices during a companywide modernization initiative, including executive workstations.
• Administered Group Policy, performed data backups and restores, and managed high-priority incidents in the Remedy queue.

IT Desktop Support / Mobile Heartbeat Consultant at Yale New Haven Hospital (2016-04 – 2017-02)

• Led hospital-wide Mobile Heartbeat adoption workshops across Yale New Haven Hospital and St. Raphael's Hospital, training physicians, nurses, clinical teams, and support staff on secure clinical communication workflows.
• Supported clinical workstations, weekly iPhone deployments, mobile device management, VMware VDI, Epic thin clients, and a pager-tag rollout that reached 100% compliance.

Independent IT Consultant at Self-employed (2014-09 – 2018-06)

• Provided infrastructure, networking, end-user support, technology training, and software guidance for local businesses; built and maintained eCommerce and inventory systems.

IT Desktop Support Technician at Yale University (2014-02 – 2014-09)

• Supported Mac, Windows, and iOS users across the Yale network; provided white-glove support and training for senior management and executives; administered Active Directory domains and Group Policy.

Business Team Expert at Apple (2011-09 – 2014-02)

• Led technology deployments for small and midsize business clients; delivered weekly training and summer workshops for 100+ employees and customers; named a top regional sales producer in 2013.

Intern at Morgan Stanley Smith Barney (2011-05 – 2011-09)

• Assisted the Financial Advisor branch manager with all functions related to wealth management.

Digital Arts / Multimedia – Middlesex Community College

General Studies – Eastern Connecticut State University