Jonathan Alves

Highly motivated and results-oriented IT professional with 15+ years of experience in security and risk management, seeking opportunities that leverage my expertise in security analysis, workflow optimization, CRM research, Google Workplace, Office365, business continuity planning, Capa planning, client and site management, sales, customer service, problem-solving, communication, and teamwork.

Proven ability to lead and manage teams of security professionals, successfully implemented technological changes, possess strong technical skills in scuba diving equipment repair, computer repair, and Windows and Linux administration, and proficient in Microsoft Office Suite, Adobe Creative Suite, and Google Workspace.

Committed to providing excellent customer service and building strong relationships with clients.

Hold certifications in First Responder CPR/AED Instructor, SCUBA Divemaster, FEMA I.S. in Emergency Management, and obtaining CompTIA A +.

Highly motivated IT professional with 15+ years of experience across security, network management, and customer service. Proven ability to lead and manage teams, implement technological changes, and troubleshoot issues. Skilled in Google Workspace, Office365, CRM research, security analysis, scuba equipment repair, and Windows/Linux administration.

Possesses strong communication, problem-solving, and teamwork skills. Seeking opportunities to leverage diverse skillset and passion for technology to drive operational efficiency and client satisfaction.

My educational background is diverse, encompassing security services and law enforcement at Macquarie University, laboratory science at Barry University, and technical expertise through my CompTIA A+ certification through Clark University TechBoost Program. This blend of education has equipped me with a strong foundation in risk management, problem-solving, and technical skills, all of which I leverage in my professional endeavors with the aid of IBM Skill Set labs as well.