Shelbi Thurston

Salesforce-focused Computer Science student with hands-on experience supporting CRM systems for U.S. non-profit organizations. Skilled in Salesforce data management, workflow automation, reporting, and end-user support. Demonstrates strong analytical and problem-solving abilities with a focus on data accuracy, documentation, and process improvement.

Proven ability to translate operational needs into scalable CRM solutions. Seeking an entry-level Salesforce Administrator or Salesforce Operations role to contribute to system optimization and user success.

CRM & Operations Support (Salesforce) - Love Centered Life – U.S. Non-Profit - Remote

(2025-05)

• Supported Salesforce CRM used for donor management, bookings, communications, and internal operations.
• Configured and maintained custom objects, fields, and workflows to replace manual tracking processes.
• Built automation using Salesforce tools to improve response times and reduce data entry errors.
• Assisted with user setup, permissions, and ongoing system support for distributed teams.
• Created reports and dashboards to support leadership decision-making and operational visibility.
• Collaborated with stakeholders to gather requirements and align Salesforce functionality with organizational needs.
• Documented processes and delivered remote training to ensure consistent system usage.

Administrative Assistant - Management HOA - Orlando, FL

(2021-08 - 2022-03)

• Managed records, scheduling, and communications for management staff.
• Maintained accurate databases and documentation supporting daily operations.
• Assisted with process improvements to increase efficiency and organization.

Administrative Assistant - University of Utah Hospital - Salt Lake City, UT

(2010-01 - 2011-08)

• Maintained and organized large volumes of administrative and operational records.
• Assisted with automation and documentation of office procedures.
• Coordinated meetings, schedules, and communications across departments.

Paraprofessional – Special Education - Palm Lake Elementary - Orlando, FL

(2022-12 - 2023-04)

• Maintained detailed documentation aligned with compliance and educational standards.
• Coordinated information between educators, administrators, and support staff.
• Adapted processes to support diverse needs while maintaining accuracy and consistency.

Certified Nursing Assistant - University of Utah Hospital - Salt Lake City, UT

Competitive Cheer Coach - Orange County Public Schools - Orlando, FL

Bachelor of Science - Computer Science - Thomas Edison State University

Associate of Science - Salt Lake City Community College