Jonathan Colorado

Dependable customer-service and security professional with 2+ years of security experience and 1 year of bakery/food-service experience. Skilled in customer service, safety and security procedures, access control, incident documentation, POS transactions, sanitation, teamwork, and working calmly in fast-paced environments. Also experienced in technical troubleshooting and customer support. Bilingual in English and Spanish.

Security Officer at Securitas (2022-12 – Present)

• Patrol assigned areas and maintain a safe, secure environment for staff, guests, and property.
• Monitor surveillance feeds, inspect access points, and enforce entry and exit procedures.
• Respond to alarms and incidents while remaining calm, professional, and safety-focused.
• Complete accurate activity logs and incident reports and communicate important information to supervisors.
• Use observation, communication, judgment, and de-escalation skills while working independently and with a team.

Bakery / Food Service Associate at Auntie Anne's

1 year

• Provided friendly, efficient customer service in a fast-paced bakery and food-service environment.
• Prepared and served bakery products while following food-safety, cleanliness, and sanitation procedures.
• Handled customer orders and payments accurately and maintained an organized service area.
• Worked as part of a team to keep service moving efficiently during busy periods.
• Followed company procedures and maintained a professional, welcoming experience for customers.

Founder & Technician at Faithful Repairs (2026-02 – Present)

• Manage customer inquiries, scheduling, service communication, and day-to-day operations for an electronics repair service.
• Diagnose hardware problems and provide practical troubleshooting and technical support.
• Explain technical issues in customer-friendly language and provide reliable service updates.
• Handle client relationships from initial contact through service completion.

Pet Care Associate & Dog Handler at Unleashed, Camp Bow Wow & Jersey City On Leash (2020-12 – 2022-11)

• Provided attentive customer service while maintaining safe, clean, and organized facilities.
• Answered client questions and communicated animal-care information professionally and empathetically.
• Performed routine wellness checks and reported concerns to management promptly.
• Followed detailed safety, sanitation, medication, and facility procedures.

Prep Dishwasher at ReJuice A Nation (2019-11 – 2020-12)

• Maintained sanitation and organization in a high-volume food-service environment.
• Followed safety procedures and supervisor instructions while prioritizing multiple daily tasks.
• Supported smooth team operations under time-sensitive conditions.

Cashier Specialist at ACME Market (2018-10 – 2019-11)

• Assisted high volumes of customers, answered product questions, and helped customers locate merchandise.
• Processed cash and card transactions accurately using POS systems.
• Used helpful recommendations and upselling to support store revenue.
• Maintained an organized, welcoming checkout environment.

Package Handler at UPS (2016-09 – 2019-10)

• Processed packages efficiently while meeting strict shipping deadlines and safety standards.
• Documented and reported damaged items or incidents accurately.
• Worked effectively on a deadline-driven team in a high-volume logistics environment.

Ministerial Intern (Virtual) at Unchurched Ministry (2023-02 – Present)

• Coordinated virtual outreach and communicated professionally with diverse populations.
• Used remote communication tools and organized follow-up activities to support virtual engagement.

High School Diploma – Dickerson High School (2016-06)