Jonathan R. Wilson
IT Support, Help Desk, Service Desk, Desktop Support, and Technical Support Professional
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About
Recently earned CompTIA Security+ certification and currently transitioning from a 9-year healthcare career into IT and cybersecurity. Supported end users, Epic EHR systems, enterprise healthcare applications, and technology-driven workflows in high-volume clinical environments at NYU Langone Health. Developed strong troubleshooting, customer service, user support, and problem-solving skills while supporting critical systems and maintaining operational continuity.
Completed cybersecurity training through Evolve Security Academy with hands-on experience in Windows Environment, Active Directory, DNS/DHCP, VPN troubleshooting, vulnerability assessments, SIEM platforms, network monitoring, and endpoint security operations. Highly teachable, fast learner, and passionate about building a long-term career in IT and cybersecurity.
Experience
End User Support / Epic EHR Support Specialist - NYU Langone Health
- Troubleshot Epic EHR access issues
- Resolved workflow disruptions
- Managed user access requests
- Performed password resets and account provisioning
- Provided onboarding support
- Addressed application-related concerns
- Maintained HIPAA compliance and healthcare data security standards
- Communicated effectively and prioritized competing demands in fast-paced healthcare environment
Education
Cybersecurity Training - Cybersecurity - Evolve Security Academy
