Jonell Underwood

Compassionate caregiver and office manager with extensive experience supporting seniors in homecare and assisted living settings. Skilled in ADLs, medication administration, memory care, and patient advocacy. Demonstrated leadership as lead caregiver and supervisor. Strong administrative background in scheduling, billing, and customer service, ensuring efficient operations and quality care.

Homecare worker - Homecare workers of Oregon - Roseburg, OR

(2008-04)

• Provided comprehensive ADL support, including bathing, toileting, and feeding, to enhance patient comfort and independence using compassionate care skills.
• Administered medications, refilled prescriptions, and coordinated doctor appointments, ensuring timely healthcare management and improved patient outcomes.
• Led as primary caregiver and supervisor, overseeing daily routines and advocating for patients to secure necessary resources and services.
• Opened and managed long-term care insurance claims, streamlining access to benefits and supporting families through the claims process.

Private Caregiver - self employed - Roseburg, OR

(2008-01 - 2026-06)

• In home caregiver, Preparing meals, doctor appointments, meds, laundry, Companionship

Caregiver/Personal Assistant - Brookdale Senior Living - Roseburg, OR

(2008-04 - 2010-08)

• Assisted residents with ADLs, including bathing, grooming, and feeding, to promote dignity and maintain quality of life.
• Prepared nutritious meals and managed laundry services, ensuring a clean and healthy living environment for residents.
• Provided transportation and accompanied residents to doctor appointments, supporting continuity of care and medical compliance.
• Delivered specialized memory care, utilizing patience and empathy to support residents with cognitive impairments.

Office Manager/Receptionist - Oakland Veterinary Hospital

(2000-09 - 2005-06)

• Answered phones and scheduled appointments, optimizing client flow and improving customer satisfaction through efficient communication.
• Managed billing and performed bank deposits, ensuring accurate financial records and timely transactions for the practice.
• Delivered high-quality customer service by admitting patients and addressing client inquiries, enhancing client retention and trust.
• Maintained organized filing systems and utilized 10-key and computer skills to streamline office operations and support veterinary staff.