Jonelyn Sangoyele

Administrative Professional with 16 years of experience offering exceptional organizational, communication, and interpersonal skills. Proven ability to manage multiple priorities effectively, meet strict deadlines, and maintain high levels of accuracy and efficiency. Adept at solving complex problems through strong analytical and critical thinking.

Drug Screening Coordinator - KBR Inc, Baghdad Diplomatic Support Center - Baghdad, Iraq

(2023-07)

• Coordinated scheduling and document management for remote administrative tasks while overseeing the transition to a new contract, ensuring smooth operations.
• Oversee 5 collection sites, with 8,700.00 donor drug collections per year in compliance with DOT testing and federal regulations.
• Conducted drug screening for U.S. Embassy diplomatic personnel in Baghdad Iraq.
• Drafted all company's SOP for drug screening program.
• Coordinated medical evacuation procedures for emergency patients requiring further treatment in a critical care environment.
• Performed Mock Collection training for new employees to pass the DOT Drug Specimen Collectors class.
• Ensured high-quality specimen collection across all sites, reducing invalid results by 15%.
• Processed and communicated drug specimen results to the State Department office for federal contractors' employees, ensuring compliance with reporting protocols for 15+ cases monthly.
• Packaged and labeled over 700 specimens monthly for shipment to contracted independent laboratory, ensuring compliance with all safety and handling protocols.
• Assisted with patient documentation during a Mass Casualty training event, managing documentation for up to 20 patients per session.
• Provided support to over 50 donors during the walking blood bank donation program, ensuring a smooth donation process.

Account Receivable Rep - South Florida Orthopeadics - Stuart, Florida

(2019-04 - 2023-07)

• Reviewed and confirmed personal injury protection coverage for 30+ insurance policies monthly to ensure accurate policy ownership.
• Determined insurance coverage eligibility for over 200 patients monthly and managed overdue payment grace periods using billing software.
• Prepared and issued 50+ invoices weekly for office visits and medical services, ensuring accurate billing and timely payments.
• Submitted commercial insurance claims through a contracted clearinghouse, processing 50+ claims weekly.
• Reconciled monthly collection reports for 200+ unpaid accounts totaling $130,000, identifying discrepancies and preparing summaries for management review.
• Managed billing, invoicing and posting 500 patients medical charges everyday ensuring accuracy and timely payments.

Medical Receptionist - Dr. Joseph J Katta - Fort Pierce, Florida

(2016-06 - 2019-03)

• Delivered exceptional customer service to over 500 clients, contributing to a 95% satisfaction rate recognized by the Customer Service Excellence Award.
• Coordinated 200 patient appointments monthly, verified insurance eligibility for a diverse client base, and calculated costs for sliding fee patients based on service requirements.
• Scheduled follow-up appointments for patients and efficiently processed lab orders for diagnostic procedures.
• Prepared demographic registration data for patients upcoming clinic visit using electronic health record system.
• Processed an average of 150 referrals and authorizations monthly while ensuring accurate submission of 100%.
• Collected copays and processed card payments for an average of 50 self-pay patients daily.

Technical Support Representative - VXI Global (AT&T) - Quezon City, Philippines

(2013-11 - 2014-12)

• Responded to 100 call daily, achieving an average response time of under 2 hours.
• Implemented targeted troubleshooting strategies to resolve internet connectivity issues, reducing service interruptions by 30%.
• Assisted 50+ clients in effectively navigating and understanding a variety of electronic equipment, enhancing their usability and confidence.
• Resolved customer complain weekly regarding orders, billing, and account issues, achieving a 90% customer satisfaction rate.
• Handled and resolved over 50 customer complaints monthly via phone, email, and mail concerning card malfunctions and fraudulent activities.
• Processed an average of 120 payments monthly and updated customer information across a database, ensuring accuracy and compliance.
• Monitored updates and renewals for 10+ policies during weekly team meetings and led bi-weekly training sessions to ensure full compliance.
• Managed prepaid debit card orders and cancellations, handling over 50 customer inquiries daily regarding warranty details.
• Informed approximately 100 customers weekly about ongoing deals and promotions through email campaigns, while compiling detailed monthly reports on customer satisfaction trends.
• Used ticketing systems to manage and process support actions and requests.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Patched software and installed new versions to eliminate security problems and protect data.

International Student Coordinator - Aero Equipt Aviation Inc. - Subic Bay Freeport Zone, Philippines

(2009-06 - 2013-05)

• Served as the liaison between the International student and Philippine embassy ensuring effective communication until the successful completion of flight training.
• Coordinated the visa application process and successfully onboarded over 80 international students.
• Maintained accurate records for student enrollments using enrollment management software.
• Handled and submitted over 50 documents for study visa extensions at the Philippine Bureau of Immigration, ensuring timely processing for students.
• Obtained a Private Pilot License and received flight test approval for single-engine aircraft from the Philippine Civil Aviation Authority.
• Managed hotel accommodation and restaurant operations for flight students ensuring exceptional service and efficiency.
• Responded to over 25 inquiries weekly from Local and Foreign National students, supporting targeted marketing initiatives.
• Assisted students with 10 cases of entry denial by coordinating with the Bureau of Immigration and providing necessary documentation.

Bachelor of Arts - Industrial Psychology - Philippine Womens University at Manila Philippines

High School Diploma - Olongapo City National High School at Olongapo City Philippines (1996-06)